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Account Service Officer
2 weeks ago
End Date
Wednesday 20 November 2024
Salary Range
£26,990 - £28,410
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.
Job Description
- JOB TITLE: Account Service Officer
- SALARY: £26,990
- LOCATION(S): Villiers House, Douglas, Isle o f Man
- HOURS: Full-time - Fixed term Contract.
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
As an Account Services Officer, you will perform a variety of administrative duties for our consumer lending and relationship customers. Your role will involve managing and maintaining customer accounts, ensuring all information is accurate and compliant with regulatory standards. You will support our customer service teams in delivering outstanding client service, handling customer queries, and providing timely, accurate responses.
Collaboration is key in this role. You will work closely with various departments to streamline operations and enhance service delivery. Ensuring all activities align with regulatory guidelines and internal policies is crucial. Additionally, you will contribute to continuous improvement initiatives aimed at optimising processes and increasing customer satisfaction.
- Customer Service: Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Compliance and Procedures: Familiarity with compliance processes and standard operating procedures.
- Communication Skills: Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
- Administrative Skills: Experience in organising and maintaining records and correspondence.
- Problem-Solving: Ability to manage non-standard or complex customer cases effectively.
- Team Coordination: Experience in coordinating tasks and working collaboratively with support services.
About us / Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.
What you’ll need
- Customer Service: Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Compliance and Procedures: Familiarity with compliance processes and standard operating procedures.
- Communication Skills: Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
- Administrative Skills: Experience in organising and maintaining records and correspondence.
- Problem-Solving: Ability to manage non-standard or complex customer cases effectively.
- Team Coordination: Experience in coordinating tasks and working collaboratively with support services.
And any experience of these would be really useful
- Fraud & Financial Crime Operations: Skills in detecting and preventing fraudulent activities and financial crimes.
- Digital Literacy: Proficiency with digital tools and platforms.
- Customer Service & Experience: Expertise in enhancing customer interactions and satisfaction.
- Continued Learning: Commitment to ongoing professional development and training.
- Account Maintenance & Servicing Operations: Experience in managing and servicing customer accounts efficiently.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
Interested in the role and want to find out more about working for LBG? Why not take a look at our
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. Wit
