Customer Services Officer

6 hours ago

Douglas, United Kingdom Isle of Man Government Full time

Would you love a job where you have the chance to **make a difference every day**?

We have fantastic opportunities to join the Isle of Man Public Service and become a Customer Services Officer.

**What does a Customer Services Officer for the Income Tax Division do?**

With the wide variety of services, we provide for our community, our Customer Service Officer roles and responsibilities are all unique. Your typical day could include:

- ** Undertaking** administrative work to support our customers or staff
- ** Receiving and responding** to enquiries from staff, customers or the general public
- ** Processing** requests for help or information
- ** Processing and preparing** documentation
- ** Collating** information for reports
- ** Maintaining** systems, databases and processes

You could work in any one of our friendly teams and play a vital role in the busy Income Tax Division, which supports the services provided by the Isle of Man Government and contributes to the Isle of Man Public Service's overall vision of **working together for the Isle of Man**.

If you have strong customer service skills, an enquiring mind and would enjoy the opportunity to develop in a role then we would like to hear from you.

Check out the Job Profile (Role Information) at the bottom of this page for further information.

**Why join us?**

In the Isle of Man Public Service we believe the benefits we offer our employees are important; from financial benefits to your Wellbeing and Development, we have a lot to offer.
- We **actively support your career goals and development.** **You will have regular opportunities to discuss your aspirations with your line manager and we offer a coaching and mentoring service open to all employees.
- We know that 9-5 doesn't always work for everyone, so within many of our Service Support Officer roles you can enjoy **flexi-time** and **flexible working opportunities.**:

- Join an organisation where your work can **make a difference** **to the people in the Isle of Man.
- Work in an organisation that shares your values. It is not just about getting a job done, we care about how we do it, so we're looking for people who demonstrate our People Qualities. Our people qualities support our values and talk about the expectations we have for people across the organisation. To find out more about our People Qualities, take a look at the **Our People Qualities** **document, available to download from below.

For more information on the job, what we can offer and what we are looking for, please see the attached **job profile/role information.** **We have also created a downloadable document, **Our Benefits - A Quick Guide**; have a read to see what benefits you could enjoy whilst working for us.

**Your Application**

**Flexible Working**

Find out more about where a **career** in the** Isle of Man Public Service** could take you at **hr.gov.im/careers

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