Customer Service Officer
2 days ago
**About the role and our team**
Are you looking to work in a varied and fast-paced environment?
Join the Social Security Division as a Customer Service Officer within Social Security - Operations
As part of your role you will be processing claims and payments as well as provide guidance, assistance and general support to the public.
Working in this busy environment, your duties will include:
- Processing, amending and generating benefit payments
- Making checks on the accuracy of information given in support of claims
- Scrutinising evidence to ensure a claim is substantiated
- Issuing correspondence notifying applicants of any additional documentation required and the outcome of claims
- Dealing with enquiries from members of the public and other organisations
You’ll join our friendly team who aim to ensure they deliver a high quality service to our Social Security customers and the Isle of Man Government.
**What can this role offer me?**
If working flexibly is important to you, you’ll be happy to know we operate a flexi-time system making it easier to reclaim any additional hours worked and to fit your other commitments around your work life.
We actively support regular learning and development opportunities, and you can take advantage of our Learning, Education and Development Centre and the fantastic range of fully-funded courses we support.
To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.
**How to find out more and apply**
For more information please see the attached job description and person specification, alternatively contact Heather Crawford on
01624 685096
A relocation package and interview expenses are not available for this role.
**Flexible Working**
The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.
Find out more about where a career in the Isle of Man Public Service could take you at **hr.gov.im/careers
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