Service Delivery Coordinator

Are you a highly organised individual with a passion for coordinating and delivering strategic objectives? Do you thrive in a fast-paced environment, ensuring that teams stay on track with delivering priorities and improvements? If so, we have an exciting opportunity for you

**About the role**

We are currently seeking a Service Delivery Coordinator to join our dynamic and innovative team in Cirencester. In this role, you will play a pivotal part in supporting the delivery of our strategic objectives, projects, and financial people processes. Working closely with the Strategic Business Planning & Development Manager, you will be responsible for coordinating the delivery of our Business Plan, transformational improvement plans, and resource management.

We are an open and engaging organisation keen to support people to develop and achieve their very best. We offer a great working environment and agile working, splitting your time between the office and elsewhere.

Key Responsibilities:

- Ensuring that services are delivered according to agreed timelines, quality standards, and stakeholder expectations
- Developing check in meetings, standups and plans to make sure we gather appropriate information and hit timescales for feeding into the budget cycle
- Ensuring that all necessary resources, such as personnel, equipment, and materials, are allocated appropriately
- Monitoring the progress of delivering objectives, including the early identification of bottlenecks or obstacles, and take proactive measures to address them
- Maintain accurate and up-to-date documentation related to service delivery, risk and resources. This will include service agreements, project plans, risk registers and calendars.

**You will need**:

- Highly organised with excellent multi-tasking capability
- Ability to engage with stakeholders at all levels, using a high degree of empathy
- Detail-oriented mindset with a focus on accuracy and quality
- Problem-solving skills and the ability to work well under pressure
- Flexibility and adaptability to accommodate changing needs and project requirements

For more information about this role please see the Job Description/Person Specification.

**Special Conditions**:

- Full UK Driving Licence and access to a vehicle for work purposes

**Who are we**:
Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**:

- Agile working allowing a mix of home and office working
- Flexible working arrangements _(depending on the role)_
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
- Access to digital financial advice (covering your pension scheme, mortgages and other finances)
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us