Rent Payment Officer

7 days ago

Birmingham, United Kingdom Midland Heart Full time

Due to a recent promotion, we have an exciting opportunity for a Rent Payment Officer to join our Income Team. You'll help deliver a proactive and customer focused service, ensuring that rent and service charges are recovered in a timely and efficient manner.
**As a Rent Payment Officer, you will**:
Pro-actively contact customers using a variety of contact methods in order to negotiate affordable repayment agreements, paying particular attention to personal circumstances and level of income.
Visit customers in their home to provide rent related support and advice.
Represent Midland Heart in Country Court possession proceedings.
Conduct property viewings and sign up new tenancies.
Update and maintain computer records of recovery action taken on internal systems (Northgate), including payment arrangement information and payment methods.
Experience of providing support and advice to customers around sustaining their tenancy.
Experience of working in an income collection/advisory role in Housing.
Knowledge of the welfare and benefits system.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
We're proud to be a Disability Confident Leader. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

  • Rent Officer

    1 week ago

    Birmingham, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 384027 **Salary**: - £29,494 - National minimum salary £29,494 - A Civil Service Pension with an employer contribution of 28.97% **Job grade**: - Executive Officer **Contract type**: - Permanent **Business area**: - VOA - Caseworkers - Rent Officer Functions **Type of role**: - Surveying Valuation **Working...

  • Rent and Service Charge Manager

    3 days ago

    Birmingham, United Kingdom Robert Walters Full time

    **Robert Walters - Public Sector Division - Rent and Service Charge Manager - Permanent - Up to £50,000 per annum - Birmingham** I am currently recruiting for a **Rent and Service Charge Manager**, on a **permanent basis**, in the **Birmingham area**, for one of my key clients within the **housing sector**, they are offering a fantastic opportunity to join...

  • Rent Officer

    5 days ago

    Birmingham B YD, United Kingdom Platform Housing Group Full time

    We have an excellent opportunity for a Rent Officer to join our Income Management team. Delivering an efficient customer focused income collection service, you will work to achieve team KPIs and personal targets.You'll help our customers by implementing affordable payment plans, and signposting for support services such as making applications for...

  • Head of Rents

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Platform Housing Group Full time £60,000 - £120,000 per year

    Are you looking to take your impact further in a strategic leadership role? Can you lead our rent function, managing a portfolio of over 50,000 homes?As Head of Rents, you'll play a pivotal role in shaping and delivering our rent strategy, ensuring it's fair, sustainable, and aligned with our wider organisational goals and regulations. You'll lead a talented...

  • Rent & Service Charge Officer

    5 days ago

    Birmingham, United Kingdom Citizen Housing Group Full time

    **Location: Birmingham/Hybrid with 2 days per week in the office.** **We are brave, we are ambitious, we are honest, and we are Citizen!** We have an exciting opportunity to join our rent and service charge team. At citizen we manage over 30000 homes, of all different tenures and tenancy types, our team are responsible for setting the charges for these...

  • Income Officer

    1 week ago

    Birmingham, United Kingdom Hays Full time

    Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively.Your new role As an Income Officer, you will be the first point of...

  • Income Services Officer

    5 days ago

    Birmingham, Birmingham, United Kingdom Birmingham City Council Full time

    PermanentGrade B - £28,598 - £34,434Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekBirmingham City Council Rent Service has an exciting permanent opportunityThe Rent Service is part of the Finance Directorate of Birmingham City Council and has significant responsibilities for income collection to the...

  • Income Officer

    2 weeks ago

    Birmingham, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpany You’ll be joining a leading housing providermitted to delivering excellent customer service and supportingmunities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively.Your new role As an Ie Officer, you will be the first point of contact for...

  • Income Services Officer

    2 weeks ago

    Birmingham, United Kingdom Birmingham City Council Full time

    DescriptionIncome Services OfficerPermanentGrade BConsultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekBirmingham City Council Rent Service has an exciting permanent opportunityThe Rent Service is part of the Finance Directorate of Birmingham City Council and has significant responsibilities for income...

  • Income Officer

    1 week ago

    Birmingham, United Kingdom Hays Social Care Full time

    Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of...