Rent Officer

**Details**:
**Reference number**:

- 384027

**Salary**:

- £29,494
- National minimum salary £29,494
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- VOA - Caseworkers - Rent Officer Functions

**Type of role**:

- Surveying
Valuation

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 3

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Southampton

About the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

**Job description**:
**Rent Officer - Role Overview**

Here at the VOA, we provide a wealth of property related services to the public and this role represents the perfect opportunity to start an exciting career in delivery those services.

In this role, the post holder will have the opportunity to represent the VOA on regular visits to lettings agents and landlords for the purpose of collecting rental information. Rent Officers have 3 main functions: the Registration of a Fair Rent, rental valuations for Housing Benefit purposes and research and acquisition of a representative sample of residential lettings information.

**Rent Officer - Key responsibilities**
- Conduct regular visits to lettings agents and landlords for the purpose of collecting lettings information, present the benefits associated with the provision of the information to maximise the success of the visit.
- Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.
- Schedule collection activities / write up reports using market feedback gathered from data sources.
- For Office of National Statistics (ONS) outputs: conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
- Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations.
- Register Fair Rents under The Rent Act 1977.

Rent Officers must be able and willing to travel. Once trained, you will be expected to travel to property inspections and site visits across your area on a regular basis, alongside a blend of attendance at the office and working from home.

It should be noted that for posts outside London, Rent Officers may be required to cover large geographical areas.

**Person specification**:
**Essential Requirements**
- Have an interest in and desire to learn more about property and valuation.
- Be able to communicate clearly both verbally and in writing, with the ability to use Microsoft word, Excel and Outlook to deliver such communications.
- Strong organisational skills to manage a diverse workload and deliver to objectives and deadlines.
- Self-motivated, flexible and prepared to work across a range of duties autonomously and with others in a team environment.
- Be customer focussed and have strong customer service skills.
- Able to comply with established guidelines and policies as required.
- Full UK driving Licence.
- Willingness to travel on a regular basis. You may be required to cover large geographical areas.

**Desirable Criteria**:
Experience of working in the property sector.

**Licences**:
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Working Together

**Benefits**:

- Alongside your salary of £29,494, Valuation Office Agency contributes £8,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a Civil Service Pension with an employer contribution of 28.97%.
- Learning and development tailored to your role.
- An environment with flexible working options.
- Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.
- Employee Assistance Programme offering comprehensive wellbeing support.
- To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet: pdf (publishing.service.go