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Spa Operations Supervisor
2 weeks ago
We have a fantastic opportunity for a Spa Operations Supervisor to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. After a beautiful refurbishment we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for golf.
**The Belfry Spa**
The Belfry Spa has 20 treatment rooms, a relaxation room, a mani-pedi station, whirl pools, swimming pools, our famous 'fire and ice' experience and more. We offer a range of Espa treatments and our spa therapists are passionate about delivering personalised treatments in stunning surroundings.
**Salary**
The on target earning potential for this role is £26457 annual salary, compromising of a base annual salary of £25230 plus a qualified estimate of £1227 gratuities per year.
**About the role**
Work-life balance is important to us here at The Belfry. You will be given a 40 hour per week contract. Although we can offer flexibility around hours and shift patterns, we do require availability at weekends. If any additional hours are worked we will give you time off in lieu, although paid overtime may be made available at peak times.
Duties include:
- Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
- Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary.
- Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the general manager and duty manager where necessary.
- Conduct spa tours for VIPs, journalists and prospective members in the absence of the Spa Manager. Act as an Ambassador for the spa at all times.
- Drive and monitor spa performance through KPIs, linking results with sales and marketing activities. - Communicate and discuss KPI’s with the spa department team, ensuring this is filtered down effectively with targets to the spa reservations team.
- Provide leadership, direction and support alongside the Spa Manager to the employees of the Spa to develop a highly motivated team, who can deliver excellent standards of service in all areas.
- To assist in the recruitment, induction, training, development in tandem with the HR department.
- Assist the Spa Manager in developing an annual training plan for the department and ensure that all employees are trained and developed to meet the needs of the business in line with ESPA standards.
**About you**
- You are an experienced Spa Therapist at Level 3 NVQ and have some understanding of the role of a Spa Therapist within a busy hotel environment
- You have some managerial experience, within a spa setting
- You are passionate about delivering fantastic guest experiences
- You have excellent people skills, and can lead from the front with positivity and a motivational management style
**Benefits**
- Fantastic resort discounts that include: gym membership, rooms, golf, spa, food and beverage, and retail
- Access to lifestyle discounts at high-street restaurants, retail outlets and days out
- We offer Wagestream to all employees, enabling everyone to track earnings, save, access wages before they are paid, and seek financial advice
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Team social events throughout the year
- Long-service awards, including additional paid holiday
- Free staff parking. The resort isn’t serviced by public transport although we do offer a subsidised taxi service for those who don’t drive
- We can offer live-in accommodation for up to three months
- Excellent training, development and career opportunities
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