Spa Membership Advisor

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.SalaryThe on-target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum, ensuring a rewarding compensation package.LEISURE & SPAThe Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes.The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani-pedi station. The spa's renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4000 treatments monthly. Nestled in stunning surroundings, the spa promises an unforgettable experience with ESPA treatments, leaving guests feeling blissfully restored and renewed.About the roleThis role is a 30 hour contract for a fixed term period of 6 months, working 5 days out of 7.The Spa Membership Sales Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy. The successful candidate will be confident, proactive, and passionate about wellness, customer service, and sales performance.You will also be responsible forProactively generate new membership enquiries through outreach, tours, follow-up calls, and prospecting activityAchieve monthly sales targets and KPIs set by the Leisure Membership Sales ManagerConduct engaging spa tours that highlight facilities, benefits, and membership valueConvert leads into active members through strong relationship building and personalised communicationMaintain accurate leads, tracking, and reporting through membership CRM systemsDeliver a welcoming, professional, and premium experience for all prospective and current membersRespond promptly to enquiries via phone, email, and walk-in appointmentsSupport new members through onboarding and introduction to facilities and servicesAct as a brand ambassador for The Belfry, its standards, and its valuesSupport spa and leisure membership campaigns, promotions, and eventsWork collaboratively with spa, leisure, reception, and marketing teams to maximise engagementEnsure knowledge of spa facilities, treatments, and benefits remains current and accurateAssist with administrative duties relating to membership records and paymentsAbout YouThe skills and experience required for the role are :EssentialPrevious experience in sales, guest-facing roles, or hospitality environmentsConfident communicator with excellent interpersonal and telephone skillsTarget-driven with a strong desire to achieve and exceed goalsHighly organised with strong attention to detailAbility to work evenings, weekends, and flexible hours as requiredPositive attitude with a professional and polished mannerDesirableExperience in spa, wellness, leisure, or fitness settingsKnowledge of membership sales processes and CRM systemsUnderstanding of premium guest experience standardsBelfry BenefitsLearning & DevelopmentWe inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.WellnessWe prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.Showing our appreciationWe appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.Making a differenceWe are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.Our ValuesWorking here is more than ‘just a job’ : we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you. #J-18808-Ljbffr