Spa Membership Advisor

The Belfry Hotel & Resort is an award‑winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meeting spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognized as world‑class and host this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind‑the‑scenes operations, there’s a place for you in our vibrant team. The Belfry has undertaken a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state‑of‑the‑art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do of our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So join us on our journey as we unveil a new unparalleled resort. Salary The on‑target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum, ensuring a rewarding compensation package. Leisure & Spa The Leisure team at The Belfry Hotel & Resort keep the place to stay fit and active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. The Belfry Spa offers a luxurious escape with 20 treatment rooms and state‑of‑the‑art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani‑pedi station. The spa’s renowned ‘fire and ice’ experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4,000 treatments monthly. Nestled in stunning surroundings, the spa promises an unforgettable experience with ESPA treatments, leaving guests feeling blissfully restored and renewed. About the role This role is a 30‑hour contract for a fixed‑term period of 6 months, working 5 days out of 7. The Spa Membership Sales Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy. The successful candidate will be confident, proactive, and passionate about wellness, customer service, and sales performance. Responsibilities Proactively generate new membership inquiries through outreach, tours, follow‑up calls, and prospecting activity Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager Conduct engaging spa tours that highlight facilities, benefits and membership value Convert leads into active members through strong relationship building and personalised communication Maintain accurate leads, tracking and reporting through membership CRM systems Deliver a welcoming, professional and premium experience for all prospective and current members Respond promptly to enquiries via phone, email and walk‑in appointments Support new members through onboarding and introduction to facilities and services Act as a brand ambassador for The Belfry, its standards and its values Support spa and leisure membership campaigns, promotions and events Work collaboratively with spa, leisure, reception and marketing teams to maximise engagement Ensure knowledge of spa facilities, treatments and benefits remains current and accurate Assist with administrative duties relating to membership records and payments About You Essential Previous experience in sales, guest‑facing roles or hospitality environments Confident communicator with excellent interpersonal and telephone skills Target‑driven with a strong desire to achieve and exceed goals Highly organized with strong attention to detail Ability to work evenings, weekends and flexible hours as required Positive attitude with a professional and polished manner Desirable Experience in spa, wellness, leisure or fitness settings Knowledge of membership sales processes and CRM systems Understanding of premium guest experience standards Belfry Benefits Learning & Development We inspire and develop our team through on‑the‑job coaching & mentoring, in‑house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and funding counselling. Our healthcare schemes include life assurance, 24‑hour GP services and health cash‑plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long‑service recognition and extra holidays for loyalty and team events. Enjoy discounts at our resort’s restaurants, bars, spa and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on‑spot rewards for your hard work. We provide free parking, a subsidised taxi service and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to the local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental and resort‑wide levels to showcase our community contributions. Our Values Working here is more than just a job: we are a community that values each individual’s contribution and growth, while supporting all others’ success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they are the foundation of our culture and the essence of who we are. If you’re looking for a place where you can contribute, grow, and have a lasting impact – The Belfry Hotel & Resort is the place for you. #J-18808-Ljbffr