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Customer Service Advisor

2 weeks ago

Kettering Business Park, United Kingdom Select Appointments Full time

Trainee Customer Service Advisor
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensivecustomer support service to partners across the UK and Europe.
The role
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Process consumable orders and place orders.
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions.
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution.
Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success.
Ad-hoc:
Undertake administration tasks such as order filing as and when required.
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time.
The individual
Customer Service focus.
Language skills - High level and excellent command of English.
Organisational skills.
Communication skills.
Ability to adjust priorities and manage time effectively in a fast paced environment.
Ability to integrate effectively into well-established team environments.