Customer Support Administrator
18 hours ago
OVERALL SUMMARY
Join Close Finance Channel Islands (CFCI) where you will be responsible for building and sustaining relationships with our motor dealer and broker partners, proposing their deals and ensuring the business taken on is within set parameters. Working as part of a successful team our ideal team member will have previous experience in a customer focused environment with excellent planning and organisational skills.
RESPONSIBILITIES
- Dealing with customer complaints and general queries.
- Assisting with the collection of fees that have accrued on customer accounts.
- Accurate banking of monies received.
- Processing of customer proposals and recommending them in line with company policies and procedures.
- Liaising with motor dealer/broker partners regarding the outcome/decisions of a proposal that has been underwritten.
- Adhering to requirements of new dealer procedures along with certain database checks for items that may occur when processing.
- Operation of our proposal system with clear notes and rationale that is to our company standard and audit process and within company and Group policies.
- General office administration office duties.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Previous experience in a customer focused environment.
- Excellent customer service skills.
- Demonstrable experience of working within a structured process.
- Excellent IT Skills (MS Word, Excel and Outlook).
- The ability to work well as part of a team.
- Enthusiasm and commitment to learn.
- A passion for great service and are excited about working with us
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Knowledge of regulations relating to compliance, data protection and anti-money laundering.
- Previous experience in a lending and/or underwriting position.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
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