Service Advisor

2 weeks ago

Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

**As part of our exciting plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.**

**Service Advisor**

As a Service Advisor for Mercedes-Benz, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.

**Hours of work**: Monday to Friday 08:00 - 17:30

**Benefits**:

- Group profit share scheme
- Continued Mercedes-Benz accredited training & development
- Mercedes-Benz uniforms provided
- Generous annual leave entitlement that increases with service
- Employee activities & events to recognise going the extra mile
- Birthday gift and long-service awards
- Ben - Employee Assistance Programme
- Death in service benefit

**Job role**:

- First point of contact for customers with substantial influence on customer satisfaction
- Responsible for the preparation and planning of vehicle bookings
- Retail invoicing as required
- Maintain the highest standards of customer contact and communications throughout their visit
- Preparing job packs, checking for recalls and updating Truckfile
- Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
- Partake in internal and external audits to ensure dealer standards are maintained

**Essential Criteria**:

- Previous experience in an automotive service operation or in a comparable role within the service sector
- Ability to effectively communicate technical information to customers in a clear and understandable manner
- Basic technical knowledge and an understanding of service and parts
- Excellent customer service skills, with a polite and professional manner
- Strong work ethic and good time management
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- IT literate: with the ability to navigate and learn new systems

**Desirable Criteria**:

- Working knowledge of Kerridge Dealer Management System

If you have a passion for vehicles, strong interpersonal skills, and enjoy helping others, we would love to hear from you send an up-to-date CV to Gillian McCrudden

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Dungannon (required)

Ability to Relocate:

- Dungannon: Relocate before starting work (required)

Work Location: In person

Reference ID: SADG0224

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