Service Advisor

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

The Service Advisor acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales, Workshop, Parts and Service departments.

**About The Role**

**What we are looking for**:

- An individual with an attitude to succeed
- The ability to quickly establish and build rapport with our customers
- Previous experience in a customer service environment
- A full valid UK/NI driving licence is required

**Skills and Competencies Required**:

- A high level of IT literacy, including knowledge of MS Office
- Strong planning and organisational skills
- Excellent communication and presentation skills
- Ability to work under pressure
- Be able to work independently and also as part of a team
- Positive, confident, determined approach
- Driven to meet targets
- Time management skills
- Experience of Kerridge or another CRM system would be advantageous but not essential
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturers training plan
- 30 days Annual Leave

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

**Required Criteria**
- A full driving licence is required
- Previous experience in a Customer Service role
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic

**Desired Criteria**
- Previous experience within the automotive industry
- A working knowledge of computerised systems such as Kerridge or another CRM

**Skills Needed**

Customer Service, Effective Listening, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Exceeding Customer Expectations, Working Under Pressure, Initiative

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed