Service Advisor

5 days ago

Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team based at our Moy Road or Ballygawley Road sites in Dungannon.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About the role**:
In this fast paced role you will welcome all customers to the department, organise department bookings for service. You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturing training plan
- 30 days Annual Leave
- Long service awards
- Enhanced maternity and paternity pay
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- Donnelly Group is an equal opportunites employer_
- The company reserves the right to expand the short listing criteria to facilitate the short listing process_

What you will need

Required criteria
- At least 2 years experience in a similar role
- Knowledge of vehicle parts would be advantageous;
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer Literature and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic;
- A full driver’s licence as driving duties is involved.

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