Customer Service Role

6 days ago

Caerphilly, United Kingdom Focus Resourcing Full time

Are you looking for an office based role and have retail/ customer service experience?

Our established and growing client based in Caerphilly are looking to recruit a **Customer Service Executive**to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.

**The Role**:

- Provide accurate information to customers and representatives on products, prices, and lead-times.
- Process Quotation's for customers.
- Take every opportunity to turn an enquiry into an order and up sell add on products.
- Accurate and efficient processing of customer orders to deadlines. Liaison with internal colleagues to ensure the best delivery dates and answers to queries are secured to meet customer requirements.
- Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
- Provide excellent customer service by being always helpful and courteous.

**Requirements**:

- Experience of working in a customer orientated, fast paced service environment.
- Excellent customer service skills.
- Good negotiation and influencing skills.
- Good organisation and time management skills.
- Highly detailed in approach, with good problem-solving skills.
- Self-motivated and able to maintain a confident, positive attitude.
- Team player with the ability to inspire and motivate others
- Good people, verbal and written communication skills.
- IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.

This is a fantastic opportunity for you to start or continue your office career within a local established business. The company offer a small office supportive environment and will develop skills within the customer service arena. They offer some Hybridworking 1 or 2 days a week after initial training. Excellent benefits and salary increase after probation period of 6 months.

Hours are 9-5pm Monday to Thursday finish early at 4.30 on a Friday

25 days holidays plus bank holidays

Pension

Car parking

Career development

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