Customer Service Advisor

About The Role
**Customer Service Experts - we’re looking for you**
**Customer Service Advisor**
**Caerphilly Head Office**
**£20,000 and excellent benefits**
**Great hours Monday to Friday, no evening or weekend work**
**Full Time, permanent position**
Based in or near Caerphilly? Enjoy helping customers? Looking for a career rather than a job?
If you answered “Yes” to the above, this is the role for you. We are now hiring at phs Group - the leading Hygiene Services provider in the UK. We are looking for the right person to join us as a Customer Service Advisor on our contact centre. Let us tell youwhy you will love it here
This role is ideal for you if you enjoy helping customers over the phone. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we’re looking for someone who enjoys talkingwith customers and resolving enquiries. To make customers feel valued and to show them that they are at the heart of everything we do.
So why phs Group? As well as being a great place to work, it’s a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.
Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for And if you’re driving to our Caerphilly office, our free on-site car park will save youa fortune.
**Your role as a Customer Service Advisor at phs Group**:

- Taking calls and building rapport with our customers each day on our contact centre. Fixing any issues quickly and efficiently, so customers feel valued every time.
- Basic computer skills are really important too We’ll help you learn the rest.
- Contact centre experience would be useful, ideally having longevity in a contact centre role.
- Most important is a can-do attitude, someone who really cares about the work they do for customers.

**In return for your commitment and expertise at phs Group**:

- A good salary of £20,000 in a permanent full-time position
- No weekend or evening working - great hours Monday to Friday (36.25 hours a week)
- You’ll join us at Head Office with excellent opportunities to develop your career here
- Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities on completion of the probationary period
- Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you’ll need a dedicated work area at home for this.
- £25 Trustpilot vouchers for receiving 5-star Trustpilot reviews
- 23 days holiday plus bank holidays (31 days in total)
- Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Community day off to work for a local community or charity
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

So, if you have **excellent experience on a contact centre or helping customers on the phone while updating details on a computer**, we want to speak with you **Apply** now.
**About phs**:
**phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._