Customer Service Representative

2 weeks ago

Caerphilly, United Kingdom DS Smith Full time

About the role

We're looking for a Customer Service Representative to join DS Smith Recycling in Caerphilly This role is a 6 month fixed-term contract.

The focus of this position is to deliver world-class customer service in a fast paced environment to delight our customers, providing a one stop shop for all their requirements. These could include booking/amending services, arranging transport and loading/unloading, preparing paperwork, and managing the resolution of any service issues.

Other responsibilities will include processing new and repeat customer orders and following up on subsequent tasks relating to load inspections, collection of fibre, production of Haulier Delivery Notes and Export Documentation Packs, and the provision of weekly reports to customers.

We’ll also be asking you to calmly resolve issues that arise and keep all relevant stakeholders up to date. Establishing reasons for wasted journeys and validity of demurrage claims, along with the resolution of material rejection orders and safety/quality alerts will become duties that you’re comfortable with, constantly improving the service that we can offer our customers.

This role will require joining a weekend/bank holiday rota, paid at 1.5x the standard hourly rate. The expected shifts will be 5x Saturdays (08:30-13:30), 5x Sundays (10:00-13:30), and 1 bank holiday (08:30-13:30).

About you
- Excellent communication skills (written & verbal)
- Previous B2B customer service experience
- Proficient in the use of Microsoft Office
- Ability to prioritise and manage own workload effectively
- Knowledge of the Waste/Recycling industry is desirable
- Proficient in the use of ERP booking systems and contact centre systems
- Organised with meticulous attention to detail
- Thrives in a fast paced environment with strong multi-tasking and time management skills
- Seeks to consistently deliver best in class service

Benefits
- Competitive salary
- 25 days holiday, plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Digital GP Service
- Employee Discounts
- Cycle to work scheme

Location: Caerphilly - we operate a hybrid working model where you'll work from the office on Wednesdays and Thursdays

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