Customer Service Representative

**WANTED** -**TWO NEW YETIS NEEDED Customer Service Representative & Adventure Expert**

Do you want to join our team of Yetis at one of the UK’s fastest growing adventure travel companies? Do you get a kick out of making good things happen for people & are you in your element on a windy mountain or crunching through snow in winter? If so, you’rein the right place.

We’re looking for someone...
- Who is committed to providing world class customer service
- Who can communicate their love of the outdoors to inspire & support customers
- Who doesn’t see administration tasks but instead sees ways of helping people achieve their dreams
- Who pays attention to the detils

**If that’s you then you’ll love this role**

We’re a travel company that is all about providing the best & most awesome experiences for our trekking community. We specialise in high altitude trekking adventures, taking our EverTrekkers to Everest Base Camp in the Himalayas, the summit of Kilimanjaro& to many other epic destinations around the world.

We are a fast-growing company, currently expanding our services & launching new trips around the world, therefore we are now looking for two new team members to join us at our UK based office at EverTrek HQ.

Skills in administration & customer service are important but so is your positive attitude, initiative & motivation.

**So what’s it like at EverTrek?**

We work in an ever changing entrepreneurial environment & we are continually challenging each other & coming up with great ideas. It’s demanding but hugely rewarding as we continue to grow. The EverTrek team is committed to providing continual training &support to help you develop your skills & confidence. As well as working in a relaxed environment with a friendly team.

**Perks of the job**
- Four day working week during quieter periods of business
- Competitive starting salary (£22K + bonuses)
- Up to 30 days paid holiday a year plus bank holidays
- Travel to amazing destinations on our treks & trips
- Access to a UK pension & Cycle to Work Scheme
- Local gym membership
- The awesome feeling of making a huge difference to people's lives

**EverTrek is no different to any other successful business,** well actually we are - we’re a lot more fun The work carried out by Yetis in our UK office is the backbone of the company & predominantly involves administration & providing amazingcustomer service. This position is primarily office based, therefore you need to be proficient in the following areas:
**An excellent problem solver-** You will be able to work on projects, solve problems, & work unsupervised to meet deadlines. We live by the value of 'making things happen’ & this has significantly contributed to the growthof the company as a market leader.

**Adaptable -** You’ll be happy to adapt your day-to-day work requirements depending on the needs of the business; whether that be prioritising customer enquiries, creating content, updating systems or even hosting a training weekend.

**The availability to work occasional weekends & travel abroad**: Our Training Weekends run Fri - Sun, therefore you will be willing to work some weekends. (We say 'work’, you’ll be hiking round Brecon or Scotland with Yetis & a group of customers,enjoying numerous pub stops) We also attend festivals & events
- think branded stand & LOTS of chatting with potential customers, again these are weekend events & there will be an requirement to attend as a EverTrek rep, alongside the rest of the team.

You must hold a full UK drivers licence & be happy to travel abroad as the business requires to build supplier relationships & increase your knowledge & experience to better support our customers.