Telesales Team Leader
6 hours ago
**Telesales Team Leader**
**Salary - DOE**
**Location - Central Brighton**
**Permanent - Full time**
**Working pattern - Monday - Friday**
**About Surecover Group**
Following significant growth, Surecover Group seek an experienced Sales Team Leader to lead a team of 8 with ambition to grow the team to 14. This is a fast track opportunity for someone who wants to progress from a Sales Team Leader to Sales Manager.
We are an exciting company in the centre of Brighton and have grown significantly since our inception in August 2020. The company is led by experienced Sales Directors and industry veterans and we seek exceptional people join us on this exciting journey.
**About the role**
The Sales Team Leader will join the mangement team of Surecover Group and will lead a team of 8 with the ambition of growing the team to 14. You will be responsible for the recruitment of new agents, training of new and existing team members and ensuringsales targets are achieved. Previous experience of leading a sales team is essential as is the drive and ambition to grow a high performing, successful team.
Industry knowledge is not essential, however the ability to lead, gain the respect of your team and meet the high expectations of the company are essential.
**Key Responsibilities**
Provides encouragement to team members, including communicating team goals and identifying coaching indicators.
Answers team member questions, helps with team member problems, and oversees team member work for quality and compliance.
Communicates deadlines and sales goals to team members.
Taking calls as needed for escalations.
Conducts team meetings to update members on best practices and continuing expectations.
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Reporting to MD regarding required ongoing coaching needs of individuals.
Carrying out coaching sessions for sales team members when/where necessary.
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