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Service Administrator

2 weeks ago

Rotherham, United Kingdom Marsden Weighing Machine Group Full time

**About us**

Marsden Weighing Machine Group has a 90 year history of selling a wide range of weighing machine products into the NHS, residential care and industry both in the UK and overseas.

With a family run feel to the business and with fresh private equity investment for growth we are looking for hard working people who enjoy the challenge of a varied role and can work as part of a team.

We are now looking for a Service Administrator to join our friendly team, responsible for providing support to customers via the telephone and electronically, logging fault jobs and supporting the field service engineers where focusing on the customer is key.

**The Role**
- Answering incoming telephone calls from customers
- Providing product information
- Adding customer information to our internal CRM system/excel workbooks
- Making outgoing calls to customers to arrange service visits
- Administration of customer paperwork
- Dealing with requests for Service visits
- Producing Calibration Certificates and Service Reports at customer requests
- Scanning, filing and Declarations of Conformity
- Log GRNs for repair scales
- Experience in basic office administration, product training will be provided
- Excellent written skills
- Professional and friendly telephone manner
- General IT competence and experience of Microsoft Office products
- Knowledge CRM & Excel systems advantageous
- Strong team player, who can also work on their own initiative
- Excellent organisation and time management skills
- Good timekeeping with a flexible and positive approach to work

**Salary**: From £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location