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Scheduling Co-ordinator

2 weeks ago

Harlow, United Kingdom Proactive Workforce Solutions Full time

**PWS** are currently recruiting for a **Scheduling Co-Ordinator** to work with one of our clients based in **Harlow.**

**Role**
- Responsible for the management of Nurse Scheduling mailboxes, ensuring messages have been actioned and responded to on time.
- Working as part of the Nurse Scheduling team, ensuring all patient visits are covered in line with Customer Service Agreements
- Assist with internal and external queries and follow-up of actions required.
- Providing a level of Customer Service for the Nurse Scheduling team by being the first point of contact.

**Experience and Qualifications**
- Education to include 3 GCSEs or equivalent
- Experience working in a busy operations office handling the daily challenges associated with a field-based service provider.
- Excellent communication skills.
- Excellent organisational skills with the ability to prioritise
- IT literate with experience in using Microsoft Office products, Excel
- Deep familiarity with UK geography
- Previous experience of working in healthcare within a customer environment
- Experience in working in a Scheduling/resource planning environment.

**Attributes**
- Commercial awareness and understanding of the impact that decisions can have on commercial performance
- Ability to interact at all levels of the organisation
- To be customer focused
- To be able to work with urgency in a pressured, fast-moving department
- Advanced ability to pay attention to detail
- Ability to deal with challenging situations, stay calm under pressure and identify where escalation is appropriate.

**The role is split between office and Home based.**

**Job Types**: Full-time, Temp to perm

**Salary**: £10.51 per hour

Schedule:

- 8 hour shift
- Day shift