Co-ordination & Customer Service Assistant

2 weeks ago


Harlow, United Kingdom GoGetters Full time

**Job Summary**
Born in 2016 with the posting of a simple question on Facebook by friends, Owen and Lee, 'What can I get you?' From this, GoGetters has now evolved into a high-quality food ordering & delivery platform dedicated to promoting local, independent businesses, in thriving communities.

Our Co-Ordinators are the heartbeat of the business, and due to continued expansion we are now looking for new team members to join us

If you are **a hard-working and driven** individual who would love the opportunity to work with an exciting, fast-growing company that has a lot to offer including endless progress opportunities. We offer full training so even if you have not worked within a logistics business before as long as you’re hardworking, have a positive mindset and a willingness to learn we would encourage you to apply

**Reporting to the Head of Customer Service, your main responsibilities will include the following**:

- Co-ordinate our orders in real time
- Answer phone queries and liase with customers, restaurants and drivers
- Driver Support
- Monitoring wait times and acting accordingly

**Essential Skills & Experience**
- Previous customer service experience desirable, either in retail or hospitality
- A great telephone manner. If you're not afraid to pick up the phone - this is for you
- Experience of working to deadlines, or under pressure
- A high command of written English
- Microsoft Suite and/or IT Skills

**Additional Information**

This is a part time role covering our busiest periods, which are evenings and weekends. It is fast-paced, fun and a great opportunity to develop your skills within the customer service field.

**Job Type**: Part-time

Pay: From £11.44 per hour

Expected hours: 12 per week

**Benefits**:

- Employee discount

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: No less than 12 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 11/10/2024



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