Customer Service Scheduler

2 days ago


Team Valley Trading Estate, United Kingdom Clearwater People Solutions Ltd Full time

New year, New role? Our client, a fast growing tech company is looking to hire a Customer Service Scheduler on a full time permanent basis. Our client in keen on internal progression and now is an exciting time to join the business.
**Key Responsibilities for the Customer Service Scheduler**:

- Manage, prioritise and monitor schedules for the field-based engineers
- Provide customers with estimated arrival times and delays
- Adhering to strict SLA's ensuring they are met
- Various administration tasks
**Key Skills of the Customer Service Scheduler**:

- Excellent written and verbal communication
- Previous scheduling experience would be an advantage
- Adaptable and a fast thinker
- Experience working in a customer focused environment
**Key Benefits for the Customer Service Scheduler**:

- 23 days holiday plus bank holidays, rising to 28 days
- Healthcare cash plan
- Discounts and savings hub
- Comprehensive EAP scheme
- Stakeholder pension scheme
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