Operations Manager

**Tructyre** has an exciting opportunity for a **Operations Manager **to join our team in the **Gateshead??????.** You will be joining on a **full time permanent basis **and in return, you will receivea competitive basic salary up to £45,000 per annum.

At **Tructyre**, our mission is to de-risk Britain’s fleets; Whether we are fitting new truck tyres, servicing existing ones, or attending rapid response incidents our Customer Experience Centre (CEC) are central to our UK network respondingto our customer’s as and when they need us.

**About the Operations Manager role**:
Reporting to the Head of the Customer Experience Centre, you will take ownership and management responsibility of a team of 5 Team Managers and a wider function of up to 44 customer service specialists currently. Our Customer experience team are on handwhen our customers need to make contact to arrange a service or inspection or requesting a technician to attend a breakdown.

As a member of our Customer Experience Centre (CEC) leadership team, you will own our customer experience service levels and ensure that your team support their people through ongoing training/development and resource planning.

At Tructyre we recognise the importance of our people and as a result we look to our management population to help drive employee engagement. Due to this we are keen to appoint an experienced Leader who has a passion for their team and those around them.

Our close-knit Customer Service team is a key part of our business ensuring we provide an accurate and efficient customer journey by providing invoicing support and know-how to clients and colleagues alike.

**Why is this the next step in your career?**

As the UK’s leading heavy vehicle tyre specialists, we continue to make a commitment to our people; within the CEC this has included the creation of a varied and diverse job role, a comprehensive induction and training program and the introduction of anengagement team who are responsible for a range of initiatives and activities to ensure we remain a great place to work.

We are looking for individuals who share our passion for our customers and equally want to help our Customer Experience management team to create a fun and enjoyable place to work for our people.

**Your responsibilities as an Operations Manager will include**:

- Providing Leadership and line management to a Customer facing department (circa 45 FTE)
- Your first priority will be to lead a step change in our service standards to our B2B customers, through our call centre which operates 24/7
- Driving Performance whilst ensuring customer expectations, quality standards, and SLAs are adhered to.
- Support the wider business in driving staff engagement, supporting recruitment and HR where appropriate.
- Build effective working relationships with key clients and internal stakeholders, championing the fantastic work our Customer Support Specialists do.
- Working closely and collaboratively with our CEC leadership team, including our Operations Manager responsible for Back Office (invoicing).
- Working innovatively as we progress to a fully blended centre.

**Benefits of becoming our Operations Manager**:
As an Operations Manager you will play an integral role in shaping and delivering our customer service strategy to our clients. You will join our close-knit Customer experience leadership team and ensure we continually improve our customer’s journey.

You will be looking to join a business that value its people, provide support and opportunities to help our colleagues succeed. Tructyre offer an exceptional range of benefits and opportunities including:

- Negotiable Salary Up to £45,000 per annum
- Annual Management Bonus Scheme
- Permanent Full-Time contract
- A flexible pension scheme, including life assurance
- Full training and onboarding program
- Medicash health cash plan
- Discounted Gym membership
- Health and wellbeing program
- Company Sick Pay
- High street discounts