HR Administrator

Hotelplan UK is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a strong tradition of excellence and high standards of quality and service. We are passionate about the holidays we offer, and we always aim to meet or exceed the expectations of our customers.

The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self-guided experts, Inntravel. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

**Role**:
A typical day for a HR administrator at Hotelplan is dynamic and involves balancing multiple responsibilities to ensure the smooth HR operation. The day often starts by reviewing and prioritising tasks, you may check in with the team or your manager to align priorities and delegate tasks. There may be employee or new starter queries requiring your response. Mid-morning, you meet with new starters, conducting orientations and ensuring all onboarding paperwork is completed and compliant. Updating the HRIS system is a crucial task, requiring meticulous attention to detail to maintain accurate employee records and streamline processes.

In the afternoon, your focus could shift to a key project, such as developing a Diversity, Equity, and Inclusion (DEI) program. This might involve coordinating with external consultants, organising training sessions and/or analysing data to track progress. Balancing these tasks requires effective time management and the ability to adapt to changing priorities, ensuring that both immediate needs and long-term projects receive appropriate attention.

**The key elements of the role are**:
**Onboarding and Offboarding**
- Prepare onboarding materials and coordinate new hire orientation sessions.
- Ensure new employees complete all necessary paperwork and training
- Facilitate the offboarding process for departing employees, including conducting exit interviews

**Employee Records Management**
- Maintain accurate and up-to-date employee records in Cascade HRIS system
- Process and update employee information, e.g updating job titles, and salary
- Ensure compliance with data protection and confidentiality requirements
- Support the development of self-service tools across the business, drawing on experience to support the design and implementation stages. Support on-going maintenance of self-service solutions

**Policy Compliance and Employee Relations**
- Help ensure company policies and procedures are up-to-date and compliant with labour laws
- Serve as a point of contact for employees with HR-related questions or concerns
- Assist in resolving employee relations issues and conflicts

**HR Reporting**
- Analyse HR data to identify trends, patterns, and insights
- Conduct basic statistical analysis to support HR initiatives and decision-making
- Interpret data findings and present them in a clear and actionable manner

**Develop and Implement DEI Programs**
- Collaborate with the HR team and senior management to design, implement, and monitor DEI programs aimed at fostering a diverse, equitable, and inclusive workplace

**Sustainability Integration in HR Practices**
- Incorporate sustainable practices into HR operations and promote environmental responsibility within the organisation

**General Administrative Support**
- Serve as first point of contact for queries in HR inbox
- Prepare and distribute HR-related documents and correspondence
- Schedule and organise HR meetings and events
- Assist in HR projects and initiatives as needed

**Person**:

- Understand the fundamental of HR concepts and practices
- Awareness of employment laws and regulations
- Familiarity with company HR policies and procedures
- Knowledge of employee benefits and payroll processes
- Basic knowledge of HR software and databases
- Understanding of data entry and management principles
- Strong verbal and written communication skills
- Ability to interact professionally with employees at all levels
- Excellent organisational and time-management skills
- High level of accuracy in data entry and record-keeping
- Strong interpersonal skills to build positive relationships with employees and management
- Basic analytical skills to interpret HR data and generate reports
- Problem-solving skills