Literacy Charity Operations Coordinator

2 weeks ago

Bedford, United Kingdom Schoolreaders Full time

**Role Description**:
An exciting opportunity to become part of the operations team at Schoolreaders, a small, young, and fast-growing charity that is expanding to help more children learn to read across the country. The Schoolreaders operations team recruits volunteers from local communities and matches them to a primary school where they listen to children read on a one-to-one basis. We support over 27,000 children in over 1,300 schools every week with a Schoolreaders volunteer.

The core of the operation is recruiting volunteers in target areas for specific schools. The operations team then process the volunteer and school applicants, match the volunteer to the best-fit school, and then there is ongoing management of, and communication with the volunteers and schools. Our aim is to make a real difference to the state of literacy in the UK. One in four children are leaving primary school not able to read to the expected standard.

Your skills and experience will reflect customer service ability, excellent organisational skills, a strong familiarity with telephone and on-line communication with the public, and excellent spoken and written English. You need to be competent with Excel and IT generally and it would be an advantage to have experience with the Salesforce CRM system.

**Main purpose and scope of the job**:
To work within a small team to deliver the operations side of Schoolreaders on a daily basis. This includes interviewing the volunteers, matching them to partner schools using an on-line CRM system, dealing with enquiries and school follow-ups to ensure a seamless experience for both the volunteer and the school.

**Key Duties and Responsibilities**:

- Follow the operations systems and procedures
- General Enquiries
- Application Processing
- Telephone Interviews
- E-mail inbox management and prioritisation
- Resolve school / volunteer enquiries and complaints
- Partner management, reporting and communications
- Schools research and contact
- Mail merges and partner surveys
- Any other operational duties as requested by the Schoolreaders team

**What we offer**:
Employee assistance programme. Training and development opportunities. The opportunity to change children’s life chances through your work. Travel allowance, Staff away days, flexible working.

Schoolreaders is a charitable incorporated organisation registered in England and Wales (1159157)

Pay: £23,500.00 per year

**Benefits**:

- Canteen
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 30/11/2024

  • Operations Manager

    7 days ago

    Bedford, United Kingdom Get Staffed Online Recruitment Full time

    Operations Manager Location : Kempston (Hybrid working considered) Salary : £35,000 per annum Hours : Full-time, 37.5 hours per week (this may involve occasional out of hours (evenings / weekends) in support of community fundraising events) Contract : Fixed Term - 12 months About Our Client Our client provides free, specialist emotional and practical...

  • Operations Coordinator

    7 days ago

    Bedford, United Kingdom RSP UK Full time

    **Job Title**: Operations Coordinator **Location of HQ**: Roxton, Bedford. **Company Overview**: We specialise in premium construction equipment, including suction excavators, vacuum equipment, and road sweepers. Since 2016, we’ve delivered innovative, high-performance machinery and exceptional service to industries like utilities, civil engineering, and...

  • Operations and Support Coordinator

    1 week ago

    Bedford, United Kingdom Kepler Analytics Full time

    Are you a detail-oriented and customer-focused individual with a passion for providing exceptional support? Kepler Analytics, a leading provider of data-driven retail intelligence solutions, is seeking a Operations and Support Coordinator to join our dynamic team. **About the Role** As the Operations and Support Coordinator, you’ll work closely with our...

  • Volunteer and School Recruitment Coordinator

    2 weeks ago

    Bedford, United Kingdom Schoolreaders Full time

    **Volunteer and School Recruitment Coordinator** - Office based in Bedford, with travel to volunteer and community events and schools. Flexible working - £23,500 per annum - 30 to 37.5 hours per week to be worked within 9am - 5pm Monday to Friday with 30-minute unpaid lunch break. - Reports to: Senior Recruitment Coordinator **Role Description**: An...

  • Procurement Operations Coordinator

    4 days ago

    Bedford, United Kingdom Ramsay Health Care UK Full time

    Job Description Procurement Operations Coordinator A fantastic opportunity has arisen for a detailed and highly organised Procurement Operations Coordinator to join our growing procurement team in the Ramsay Health Care, Bedford Head Office. The role As the successful Procurement Operations Coordinator, you will be expected to be comfortable in interacting...

  • Operations Coordinator

    1 week ago

    Bedford, United Kingdom Airtask Group Full time

    Airtask Group provides bespoke mission-based aviation solutions to Government and Commercial customers. We currently have a requirement for a full-time experienced Operations Coordinator to join our Team based at Cranfield Airport, home to the BAe 146-301 Atmospheric Research Aircraft.The successful candidate will be responsible for but not limited to:...

  • Green Infrastructure Officer

    5 days ago

    Bedford, United Kingdom Bedfordshire Rural Communities Charity Full time

    **DO NOT APPLY ON INDEED - PLEASE VISIT**: **The opportunity** Do you have a passion to see people and communities enjoying their local environment and working together to improve it? Are you great at both administration and working with a wide range of people? To be successful you will need to be a motivated and organised person with the ability to...

  • Domiciliary Care Coordinator

    17 hours ago

    Bedford, United Kingdom Wit Outsourcing Ltd Full time

    As a Care Coordinator, you will be involved in the leading and planning of all systems associated with continuity of care for our clients in the community based in Biggleswade, Hitchin and other surrounding areas. Our Client is a Local Domiciliary Care Company that provides care and support services for Adults with Learning Disabilities and the Elderly. The...

  • Community Teaching Assistant

    2 weeks ago

    Bedford, United Kingdom MacIntyre Charity Full time

    **Would a term-time role in education suit your lifestyle? Would you like to be part of a new project providing education in Bedford for young people who have a learning disability?** As a Community Teaching Assistant, you will not always be confined to the classroom. The learning will be out in the community and learning at our base, depending on the needs...

  • Support Hub Coordinator

    7 days ago

    Bedford, United Kingdom SMART CJS Full time

    Thank you for taking an interest in joining the team! Founded in 1997, we are a charity that provides safe spaces forpeople who are facing or experiencing homelessness, are roughsleeping or have fallen on tough times. As times have changed,our services have adapted and grown, but we’ve always kept thepeople we support at the centre of all that we...