Operations and Support Coordinator

7 days ago

Bedford, United Kingdom Kepler Analytics Full time

Are you a detail-oriented and customer-focused individual with a passion for providing exceptional support? Kepler Analytics, a leading provider of data-driven retail intelligence solutions, is seeking a Operations and Support Coordinator to join our dynamic team.

**About the Role**

As the Operations and Support Coordinator, you’ll work closely with our Operations & Support Manager to oversee office administration, provide first-level help desk support, coordinate logistics and warehouse tasks, and improve operational processes. This is a hands-on role that’s essential for maintaining our operational flow and delivering excellent service to our clients and teams.

**Key Responsibilities**:

- Operations & Support Management: Handle daily office operations, respond to support inquiries, provide troubleshooting, and coordinate with field teams for installations and services.
- Warehouse & Dispatch Coordination: Manage inventory, organise warehouse stock, and coordinate dispatch of goods to field teams and clients.
- Administrative Tasks: Manage correspondence, coordinate meetings, process orders and invoices, and support field team schedules.
- Field & Client Support: Serve as the main contact for field representatives, assisting with installations and issue resolution.
- Process Improvement & Reporting: Identify opportunities to improve processes, update SOPs, and maintain accurate operational data.

**What You Bring**:

- Experience in office administration, operations support, or logistics coordination.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in Microsoft Office Suite and operational software (e.g., Asana, Zendesk).
- Knowledge of warehouse management, logistics, and dispatch.
- Excellent communication and organisational skills.
- Experience in technical support or help desk roles is a plus.

**Why You’ll Love Working with Us**
- Birthday leave - have an extra day of paid leave each year to celebrate you
- Paid counselling - have access to counselling support for you and your family.
- Summer Hours - early leave on Friday’s during the summer months
- Compeitive salary and benefits package
- Work with a range of retailers across the globe

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Free parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 24/11/2024
Reference ID: Kepler

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