Outbound Engagement Specialist

Outbound Engagement Specialist - SME INSURANCE (TEAM) - Salary from £22,000, **Nottingham**

Gallagher are looking for new Outbound Engagement Specialist to work within their Brokers Liaison Team in Nottingham and are conscious of the support our colleagues deserve during the cost-of-living crisis. Our response is to introduce a ground-breaking new scheme that ALL new colleagues are enrolled upon once they join our team:

- The starting salary of all our new Outbound Engagement Specialist will be no **less than £22,000**:

- Every 12 months, they will receive a **guaranteed pay increase** of £1000*
- This continues until their pay reaches £25,000 per year, upon which they revert to our standard 12 month pay review cycle

We hope that this new scheme can ensure that all our colleagues at Gallagher can work with the financial confidence and security that they deserve.

**Things to know section**:

- These are Permanent Roles
- We are based in Nottingham City Centre with easy access from local bus routes and Park & Ride buses. We are located a 1-minute walk from Maid Marian Way tram station & a 10-minute walk from Nottingham train station.
- Our working hours are Monday to Friday 9 - 5
- Salaries begin at £22,000, with regular salary reviews and progression opportunities
- We have a structured 4-week training programme and a dedicated training team to ensure you have all the support you need to be successful

**A bit about the job**:
In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to customers who have enquired about getting Insurance with us and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way.

You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team. Please click on the video link to find out how our colleagues describe life at our Nottingham office.

Click the video link to see what it's like working with us

**Skills & Experience we’re looking for**:

- Previous insurance experience is desirable. However, we provide full training which covers everything from our product range to our phone system. It's all very simple with the right training and support
- We hire great people from lots of different backgrounds. Some of our Outbound Engagement Specialists had experience of working for other insurance companies or in call centres before joining us, but lots of our colleagues join us from jobs within retail, hospitality, care, education, or sales and share our passion for helping people
- Qualifications are not essential, but you will be able to perform basic maths tasks, use IT systems and have a keen eye for detail
- You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs
- Great team working skills, we work together to help our customers, share ideas to help each other and have lots of fun working together
- You will be motivated by working to exceed targets and will combine that focus with the need to always do the right thing for our customers with a dedicated attitude combined with the highest degree of ethics and integrity in client focus

**What you’ll get for this role**:

- Annual salary of £22,000, with regular reviews and progression opportunities
- Benefits include 25 days holiday, pension, and life insurance.
- Free lunches provided for colleagues
- An exciting social package Including bowling and games nights, company fun days, festivals and charity days
- Training opportunities
- Progression opportunities

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can