Motor Claims Team Leader

1 week ago

Huddersfield, United Kingdom Avant Consult Ltd Full time

**We're looking for a dynamic, enthusiastic, motivating Team Leader to join our successful repair services department.**

**Are you looking for a challenge? Do you want to be part of a growing team at a time of exciting growth and expansion?**

**Are you ready to showcase your leadership skills and reap the rewards?**

At **Avant Consult Ltd**, we all share the same drive and passion to deliver first-class solutions. We believe that communication is the key to success, which is why we aim to provide the highest levels of personal service and advice to all our customers, partners and providers.

An exciting opportunity has arisen for a highly motivated individual to join our team of experienced professionals.

We are a growing company that values hard work, commitment, innovation and flair. We're looking for someone who will go the extra mile for our customers and someone who wants to be part of our success story.

In return, we provide a culture that recognises your hard work with a professional, but fun atmosphere. We firmly believe that the people who work for us are who make the company a success and strive to help aspiring colleagues develop a rewarding career.

As a Team Leader, you will have responsibility for the management of the Claims Centre team reporting to the Head of Customer Experience.

**Ideally, you will also have**:

- At least 2 years experience operating at supervisory level or above within a claims centre/call centre within the vehicle accident repair or similar Customer Service sector.
- Knowledge & experience in customer service best practices.
- Background in managing call centre phone systems and monitoring call performance
- Knowledge and experience using Audatex products.
- Proficiency in working to service levels and performance measures.
- Experience in managing claims centre efficiencies.
- Customer complaint and escalation management.
- Knowledge of the vehicle accident repair process.
- Experience in repair deployment & repair progression.

**You will be responsible for**:

- The management of the claims centre team daily - call handlers & repair progressors.
- Motivating and developing team of Customer Service Advisors
- Ensuring all Service Level Agreements are met.
- All systems and records are updated and maintained promptly.
- Monitoring call traffic and call handler efficiency.
- Quality assurance.
- Driving efficiency and performance.
- The implementation of best practices.
- Recruitment, training and mentoring to get the best out of the team.
- Reporting of KPIs/MI/SLAs.
- A Hands-on approach, by answering calls and progressing claims when and where needed.

**Does this sound like you? We can't wait to hear from you.**

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking

COVID-19 considerations:
All employees are temperature tested on a daily basis, lateral flow test are also available on site. All visitors must partake in an LFT prior to entering our premises. Desks are socially distanced and all surfaces and communal areas are cleaned regularly

**Experience**:

- Supervisory: 1 year (required)

Work Location: In person

Reference ID: MJTL01

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