Customer Service Advisor

**Salary**:From £19,554 to £25,732 depending on level of experience & competitive bonus scheme

**Location**: Huddersfield

**Contract**:Full Time, Permanent - 37.5 hours per week

**Are you passionate about customer service and want to be part of a forward-thinking company that can offer a range of exciting career opportunities?**

**We have fantastic opportunities available for you to join our growing team in Huddersfield as a Customer Service Advisor**

Our Claims team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service while accurately assessing incident liability for repair management. Your role requires a strong focus on operational targets as you liaise with Brokers, Insurers, and Customers.

As a Customer Service Advisor, you will be interacting with a wide variety of people every day, so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients.

**What’s in it for you?**

**Salary-** From £19,554 to £21,157, for those with limited/no motor insurance claims experience, or £21,997 - £25,732 for those with 3+ years' experience.

**Bonus - **A competitive bonus scheme on top of your basic salary

**Annual leave
- **33 days holiday increasing to 36 with length of service (inclusive of public holidays).

**Pension
- **Aviva 3% Employer Contributions.

**Financial Benefits-** save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

**Lifestyle & Wellbeing Benefits-** eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits
- **free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

**Community-** Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

**Working hours**:
Our full-time roles are 37.5 hours per week across shifts between 08:00-20:00, Monday to Friday with a Saturday (09:00-17:00) no more than once per month.

**About You**:
Experience or knowledge in handling claims or Motor Insurance would be ideal but it’s not essential. What is most important to us is that you have:

- A positive telephone manner.
- A keen eye for detail.
- Confidence with office IT and computer systems.
- A strong work ethic.
- Good team-working skills.
- A passion for customer service.

**About FMG**:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Insurance Services teams with ambitious individuals who have the desire and positive attitude to help manage customers' incidents, ensuring first-class customer service.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Supporting you to be the best Customer Service Advisor you can be - preparing you for success right from the start. When you join us, you will enjoy a structured 12-month training programme allowing us to ensure you continue to develop in your role through on-going coaching and support. Better still, as you progress, your salary will too.

**Be part of our future**
- it couldn't be easier