Customer Service Advisor

Job title: Customer Service AdvisorDepartment: Customer ExperienceLocation: HuddersfieldHours: 40 hours per week Salary: 26208 per annumWere looking for a Customer Service Advisor to be part of our success story.**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies.**Great career development opportunities grow with us.About the roleThe Customer Service Advisor is responsible for ensuring repair instructions are deployed to the most suitable repairer in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.Key responsibilitiesManage vehicle claims end-to-end from repair instruction to completion and escalating where necessary. Making outbound and receiving inbound calls to and from customers clients 3rd parties and repairers. Using Avant Groups bespoke software and databases to record update and maintain information relating to each claim. Manage own workload ensuring all claims assigned are progressing in line with set KPIs and business targets. Provide accurate updates to all key stakeholders ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position. Ensure that all SLAs are met and exceeded.Skills and experienceHave a resilient and positive attitude. Excellent customer service skills taking responsibility and providing a market leading customer journey. Excellent problem solving skills. Ability to handle a high volume of calls daily. Excellent written and verbal communication skills. Able to manage own time and workload. Experience of working in a fast paced/contact centre environment (desirable). Experience within the insurance and claims industry (desirable). Benefits33 days holiday (including bank holidays)Personal health cash plan claim back the cost of things like dentist and optical check upsEnhanced maternity / paternity / adoption / shared parental payLife assurance: three times basic salaryFree breakfasts and fruitBirthday surprise for everybodyWhat you can expect from usAt Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.A bit about usNamed by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:Purpose: Make someones bad day betterValues:Make it happen Be accountable. Take the initiative work fast and do a great job.Strive for better Be bold. Challenge the norm make small improvements often.Win together Be a team-player. Win together learn together respect each other.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1