People Operations Team Leader

**About The Role**:
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- The People Operations Team Leader will support the People Operations Manager to plan and deliver a first-class operational function and a seamless transactional people service. You will also be responsible for the day to day management of the People Operations Team, supporting the delivery of operational excellence and working closely with Management and Internal Business Partners to optimise processes, policies and procedures to make it easy for managers and colleagues across FDM to work with the People Team.**Duties and Responsibilities**:

- Plan the daily/weekly workload for a team of People Operations Assistants/Coordinators to support business priorities to ensure all key BAU tasks and project work is completed timely
- Support the management of day-to-day People Operations activities, with a focus on employee lifecycle processes and payroll activities, making sure the basics are right and quality standards maintained
- Support the development of the People Operations Team inspiring innovation, ownership and a passion for a solution-focused, customer-centric service
- Ensure monthly payroll data prepared by the People Operations Team is accurate and provided to the payroll team in accordance with the payroll schedule
- Support the design and delivery of SLAs/ MI to the business on key People Operations Team metrics, reviewing, analysing and identifying trends, using this data to inform performance reviews
- Support the design and delivery of robust, scalable HR processes and key people team initiatives
- Support performance reviews and development planning for the People Operations Team to ensure they achieve their individual and team objectives and report on team performance against metrics
- Support the Internal HR Business Partner with People Team admin and work with Internal BP’s on internal staff processes
- Work closely with the People Team Transformation and Vetting Team Leads to improve JML processes and ensure compliance
- Work with the People Operations Team to maintain the integrity of our People Data in the HRIS - be audit ready every day
- Support the review, design and implementation of people policies and procedures, ensuring these are kept up to date and are reflective of company culture
- Liaise with peers in other global locations on continuous improvement projects / operational efficiencies

**About You**:
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- Proven experience managing/supervising a team
- Experienced at setting, tracking and reporting KPIs & SLAs
- Experienced at setting personal and team objectives and holding performance reviews
- Resilient to change and able to deliver effectively in a fast-paced work environment
- Able to demonstrate initiative and identify opportunities for process improvement
- Ability to flex style and be adaptable
- Strong communication / relationship building skills and stakeholder management
- Ability to prioritise, focus on projects balanced with BAU activities and multi-task effectively
- Passionate about delivering a first-class People Team service
- Willingness to make it happen
- Knows what success looks like
- Has a high attention to detail and accuracy
- Goes above and beyond for the team
- Committed to getting it right first time
- Evidences the importance of diversity and inclusion in the workplace
- Appreciates the importance of wellbeing and examples this within the Team

**Desirable but not essential**:

- Level 5 or above CIPD qualified
- 3+ years experience in a supervisory role of an HR Team
- Experience of SuccessFactors/SAP or a similar HRIS

**About Us**:
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FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.