Senior CRM Executive

5 days ago

London, United Kingdom Head Office Full time

**What’s the role about?**

The CRM department delivers not only excellent commercial performance, but also exceptional experiences for our customers through customer-centric planning and creative delivery. The CRM team are currently working on some exciting new initiatives and optimisations including expanding our suite of life cycle programmes, implementing new triggered campaigns, and enhancing our My John Lewis member communications, all of which are pivotal to the success of the Partnership. It’s an exciting time to join the team as we’re currently re-platforming within the Salesforce Marketing Cloud, so you’ll be involved in a CRM migration and have access to the latest and greatest CRM technologies.

**What will you be doing?**- You will monitor and report on campaign performance and Key Performance Indicators to drive insight and continuous improvement, as well as completing weekly reporting to share with senior stakeholders and take these learnings forward.

**Why do our Senior CRM Executives love working for us?**

“It’s great to be part of such a high performing team, contributing not only to the commercial performance of the business, but also driving tangible change and benefit for our customers. It’s not everyday you get to work for one of the UK’s most-loved brands with a database of this size. The best part though? The team. They’re dynamic, supportive, and I can always be myself. And the discount is pretty good too”

**What you'll have**- CRM experience working on a high profile multi-channel consumer brand with a sizeable customer database.
- Ability to balance between customer insights and commercial outcomes

**What else could you bring?**
- Executional experience using personalisation / recommendations tools
- AMP scripting - intermediate to advanced (desirable)
- Good understanding of driving omnichannel customer behaviour
- Previous retail and digital marketing experience

**Creating a culture of diversity and inclusion**

**Flexible Working**

The Partnership supports agile and flexible working practises, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

**Benefits**

**Additional Information**- #LI-JLPJL

LI-LS1

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