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Senior User Researcher

2 weeks ago

London, United Kingdom Zebra People Full time

**Location** London
- **Salary** £550-£600 per day
- **Type** Contract
- **Start Date** ASAP

Or call Jonny Brockiner

07498 470 291

We are working with a Government Department who are looking for a Senior User Researcher to join a team that will gather user needs for the next stage of development for a service they actively use. They are looking at how it will evolve to cover the entire user journey within the service.

We are looking for confident, experienced user researchers with the following skills:
**Skills**:

- Understanding and ing a range of user research methods correctly for different life cycle phases, and advising others on these methods.
- Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition.
- Establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow.
- Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence.
- Establishing and ing ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers.
- Researching diverse audiences to help teams deliver accessible and inclusive digital services.

**Responsibilities**:

- Leading the planning, design and execution of user research and usability testing to understand user needs and behaviours and inform the design and development of government services.
- Influencing how decisions are made and constructively challenging ways of thinking at both the team and senior stakeholder level.
- Taking a user centred, evidence-based approach by turning user research findings into actionable insights that influence service/product development.
- Supporting digital delivery teams to build accessible digital services by ensuring that participants with access needs and low digital skills are included in all research.

**We welcome diversity**:
We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.