Senior User Researcher
2 weeks ago
Senior User Researcher - AI Transformation
6-month contract | Inside IR35 | £650 p/d
London Hybrid
We're supporting a major UK Government department looking for an experienced
Senior User Researcher
to drive user-centred design for new AI-enabled services. You'll work closely with delivery, policy and technology teams to ensure solutions are simple, effective and genuinely meet user needs.
Role highlights:
- Lead planning and delivery of user research across the full lifecycle
- Conduct interviews, workshops, usability testing and analysis
- Turn insights into clear recommendations for design and strategy
- Champion user-centred practices and mentor delivery teams
- Contribute to scalable frameworks for AI adoption in government
What you'll bring:
- Strong senior-level user research background in complex environments
- Skilled in agile delivery and stakeholder engagement (incl. senior leaders)
- Evidence of shaping service direction through research insight
- Public sector or large-scale transformation experience (ideal)
- Interest in or exposure to AI-driven change
If you're passionate about improving services that support thousands of civil servants - let's talk.
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