Senior User Researcher

2 weeks ago


London, Greater London, United Kingdom iO Associates Full time £169,000 per year

Senior User Researcher - AI Transformation

6-month contract | Inside IR35 | £650 p/d

London Hybrid

We're supporting a major UK Government department looking for an experienced
Senior User Researcher
to drive user-centred design for new AI-enabled services. You'll work closely with delivery, policy and technology teams to ensure solutions are simple, effective and genuinely meet user needs.

Role highlights:

  • Lead planning and delivery of user research across the full lifecycle
  • Conduct interviews, workshops, usability testing and analysis
  • Turn insights into clear recommendations for design and strategy
  • Champion user-centred practices and mentor delivery teams
  • Contribute to scalable frameworks for AI adoption in government

What you'll bring:

  • Strong senior-level user research background in complex environments
  • Skilled in agile delivery and stakeholder engagement (incl. senior leaders)
  • Evidence of shaping service direction through research insight
  • Public sector or large-scale transformation experience (ideal)
  • Interest in or exposure to AI-driven change

If you're passionate about improving services that support thousands of civil servants - let's talk.



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