Senior User Researcher

**Details**:
**Reference number**:

- 348028**Salary**:

- £45,614 - £62,699- London £48,331-£62,699 National £45,614-£58,519. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7- Level 2b**Contract type**:

- Fixed term**Length of employment**:

- 12 Months**Business area**:

- OFGEM - Communications**Type of role**:

- Digital
- Information Technology
- Project Delivery**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply.

**We are looking for a senior user researcher who can use their skills and enthusiasm to **help improve consumer understanding of the energy sector and net zero, and enable those we regulate to easily find relevant guidance.**

You will be an highly motivated senior user researcher who will be an advocate for users as we transform OFGEM.GOV.UK
- Plan, prepare and lead user research activities to support the design, development and iteration of digital services.
- Develop user centred methods that provide actionable insight to improve audience engagement as we transform our digital services.
- Align user research with organisation activities and evidence-based decision making to inform the Ofgem communications proposition.
- Engage senior stakeholders and colleagues in the analysis and synthesis of research data, acting as an advocate for user needs.
- Be responsible for mentoring and coaching colleagues and building the practice of inclusive user centred practices in our communications teams.
- Work collaboratively with colleagues across digital and policy disciplines to deliver our transformation.

**What you will be doing**

You will take on a varied and challenging workload including:

- Developing personas and/or audience archetypes to support our communications activities and website development.
- Evaluating and improving user journeys.
- Embedding user centred principles and new ways of working in the creation of user focused content on ofgem.gov.uk.
- Providing UX thought leadership for the digital team and wider organisation so that they share an understanding of our audiences.
- Developing and delivering user testing to support website transformation.

**What we need from you**
- Experience of user centred design practices for website development.
- Experience of designing, facilitating and analysing contextual research studies.
- Experience of in a wide range of user research methods
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
- Ability to challenge constructively, using data to make your point

We are serious about offering you professional development, training and support. You can also expect an excellent benefits package, a great working environment with scope for hybrid working, and a shared sense of purpose.

**Job description**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

As an experienced practitioner you will:

- Plan, prepare and lead user research activities to support the design, development and iteration of digital services.
- Develop user centred methods that provide actionable insight to improve audience engagement as we transform our digital services.
- Align user research with organisation activities and evidence-based decision making to inform the Ofgem communications proposition.
- Engage senior stakeholders and colleagues in the analysis and synthesis of research data, acting as an advocate for user needs.
- Be responsible for mentoring and coaching colleagues and building the practice of inclusive user centred practices in our teams.
- Work collaboratively with colleagues across digital and policy disciplines to deliver our transformation.

You will need to deliver your expertise with genuine enthusiasm and an attention to detail that enables colleagues to better understand the diverse needs of our users and improve user experience on our website.

Key Responsibilities
- Plan, build and run user research activities to support the design, development and continuous improvement of digital services.
- Use analytical skills and work with colleagues to develop and use insight, interpreting research to better understand user needs and improve th