Customer Relations Advisor

Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives. We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.

We currently assess around 80,000 customers in over 2000 pop up clinics across the UK and the Republic of Ireland. Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.

**Position**:
**Customer Relations Advisor (Inbound)**

**£23,144.55 Per Year + Uncapped Commission**

**Worthing, West Sussex - Hybrid**

**Full time or Part Time, Permanent**

Are you confident, target driven, enthusiastic, resilient, and self-motivated to succeed? Is providing outstanding customer service important to you - ensuring our customers come back to us time after time? These are just some of skills required to succeed, deliver the best outcomes for our customers and in return earn yourself some uncapped commission

**The role itself is relatively simple**

As one of our Customer Relations Advisors, your key focus will be managing incoming enquiries from our valued existing and prospective customers. You’ll play a pivotal role in acquiring new customers and ensuring the retention of our current ones, serving as the frontline of our company.

This role offers a unique blend of sales and service responsibilities, providing an exciting opportunity to engage with customers on multiple levels. Your primary responsibilities will include engaging with customers, providing them with support and offer expert advice to meet their needs.

**Why our employees in this role love working with us..**
- Competitive salary of £23,144.55 per year (pro rata for part time hours)
- Uncapped commission and bonus structure
- Matched company pension (up to 5% or up to capped amount)
- Four free Health Assessments per year which can be used by yourself, family or friends, plus a further 50% off any additional tests for employees after probation
- Life Insurance
- Access to a GP for 12 months following your own health assessment
- 23 days annual leave - rising to 25 days after 1 years’ service, and rising 1-day for every year up to 28 days, plus bank holidays (pro rata for part time employees)
- Company sick pay scheme after probation
- Employee referral bonus scheme (Up to £1,000)
- Yearly allowance of £130 to use to make working from home more comfortable (can be used for desk/chair/notebooks/other relevant as needed)
- A comprehensive Employee Assistance Programme which provides access for you and any dependants to counselling services. Additionally, there are gym membership discounts and other rewards, like health lifestyle advice.
- Enhanced family leave after a qualifying period
- All equipment, such as laptop, headset etc. provided by the business.
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership

**The hours**
- Up to 37.5 hours per week, as determined by allocated rota
- Shift Patterns: Operational days between Monday - Sunday
- Our operational hours are from 07:00 - 20:00

**Requirements**:
**What we'd like you to have**
- Essential: Previous experience in inbound telephone sales or service
- Ability to work in a fast-paced environment
- Excellent verbal communication skills, with the ability to engage and build rapport.
- Strong persuasive and negotiation skills to confidently sell products.
- High level of self-motivation to work independently and achieve/exceed KPIs
- Great attention to detail
- Have a positive attitude and willingness to learn, with an appetite to strive for excellence.
- Ability to work within a hybrid role with around an 80/20 split between home and our head office.

**Other information**:
**he next steps**

**Equal Opportunities**

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

**Other Info**

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