Customer Service Advisor
5 days ago
Customer Service Advisor
Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you inan exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North Americaand Asia.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Customer Service Representative.
In this role, you will:
- Provide technical support for the clients using web HSBC finance systems.
- Resolve all internal and external technical queries in a prompt and efficient manner
- Provide local support for Browser Main Menu, acting as Local Security Managers.
- Responsible for user access authority audits in various systems around the business.
- Act as Business Experts
To be successful in this role you should meet the following requirements
- Excellent listening, analytical and problem solving skill
- Good knowledge of Microsoft Office
- Customer facing experience
- Telephony based experience
- Knowledge of invoicing/accountancy software
**The official job title for this role is Client Technical Advisor**
You'll achieve more when you join HSBC.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offeryou a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution.But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest humansystem
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