Customer Service Advisor

1 week ago


Worthing, United Kingdom Search Consultancy Full time

Customer Service Advisor - Dutch Speaking £28,000 - £30,000 Permanent Role
If you're Dutch speaker and passionate about delivering excellent customer experience, this Customer Service role providing Technical Support could be your new role
My client is a highly respected manufacturer and distributor of high-end premium products for the home and on the go. They're are looking for a full-time Dutch speaking Advisor to work a hybrid role working 3 days at home and 2 at the office in worthing. Salaryoffer is £28,000 - £30,000.
As a Dutch speaking Customer Advisor, you will be the first point of contact for UK and international customers. In this role, you will be the link between the customers, distributors and retailers helping them with all their queries.
Your Customer Service duties:

- Provide first-line support for distributors, consumers, and retailers for the client's products.
- Handle a spectrum of enquiries around sales advice, order processing, credit control, product features and technical support.
- Answer questions from existing customers about the features and capabilities of new products and document and capture the interaction into the company CRM.
Your customer service benefits include competitive rates of pay, staff discount on products, a group personal pension scheme - 5% Employer and 5% Employee contributions and 25 days holiday per year pro-rata :)
Your skills and requirements:

- Fluent - written and verbal, in Dutch and English - Essential
- Experience in a customer service/technical customer service role or call centre environment
- Ability to build strong collaborative relationships with customers, retailers and distributors
- Excellent time management accuracy and ability to multi-task
- Inquisitive, committed and a creative trouble-shooter



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