Customer Claims Fnol Handler

3 days ago

Bexhill, United Kingdom Hastings Direct Full time

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you in our vibrant Leicester office

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team in Leicester

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS) You will work on a rotational shift pattern between 08:00 - 19:00.

**Salary**: £26,500

You’ll be supported with your development along the way by the Notification team. You’ll drive to help the team provide a memorable experience for our customers when they need us the most when they first notify us of their claim

What are we looking for?- People who have the same passion we do for delivering outstanding customer service.- Strong decision making skills- Ability to accurately capture data- Outstanding communication- Experience of holding difficult conversations and managing complaints

The Role:
- Be there for our customers when they need us the most
- at the point of incident- Make effective commercial decisions through all personal actions and treat every pound as your own- Actively listen and be relentless in capturing detailed accounts relating to our customers- Establish liability quickly, ensuring our customers are safe and supported at all times- Help our customers reach the right outcome first time and every time- Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you’ll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you’ll receive:
- Up to 5% annual discretionary Bonus- Hybrid working (1 day per week in the office with the option to do more depending on your preference)- A fantastic open plan modern office- We promote a relaxed, friendly & diverse working environment- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)- Pension match up to 10% of your salary- Life insurance (4 x base salary)- Discounted Hasting Direct products- Discounts & cashback with well-known retailers- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation- Refer a friend scheme - earn £500 for every friend you refer- We will provide you will all the tech that you need Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:
Job posting end date:

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