Claims Recovery Handler
20 hours ago
**Hours**: Monday to Friday (full time)
**Starting Salary**: £25,200 with clear progression opportunities
We're looking for people with excellent customer service skills to join our Claims Recovery team.
As a Claims Recovery Handler, you will be responsible for handling non-fault claims at the end of the journey and recovering costs via solicitors and third parties. It's all about keeping the customers fully informed and working to close the claim for the customerto ensure their no claims discount isn't affected.
As well as providing telephony support, we also have our easy-to-use webchat function. Therefore, one week you could be speaking with our customers on the phone and the following week you're looking after them via chat, all whilst providing the highest standardof service.
**What will you be doing?**
- Communicating via telephone (inbound and outbound calls), written correspondence and webchat with the policyholder to keep them updated of any developments and bring about resolution of claim
- Validating the claim, ensuring the policy is operational
- Realistic inputting and updating of claims reserves on our systems
- Making effective use of the diary system to maintain proactive approach to claims handling
- Handling scheme claims within agreed terms and notifying scheme insurer
- Working towards individual and business KPI's
- Investigating liability where required and making decisions, admitting or disputing
- Referring any suspected fraud to the Specialist Unit
- Processing incoming payments
**What are we looking for?**:
- Recovery/claims experience highly beneficial, but not essential, as we'll provide any necessary training
- A background in telephony based work with excellent customer service skills
- Strong attention to detail (data inputting skills)
- Good overall IT knowledge, especially with Excel, Word and Access desirable
- Proactive, organised approach to work
**Benefits for you**
Please find some of the great benefits we offer here at Hastings Direct;
Starting salary of **£25,200** + clear opportunities to progress and develop
Up to 5% bonus earning potential
25 days holiday (plus bank holidays on top)
Pension match up to 10%
Flexible benefits (including additional holiday buy/sell, healthcare and more)
Discounted Hastings Direct products
We have our own Inclusion Council, Wellbeing Committee and Employee Forum Representatives and we are pleased to be certified as a carbon neutral organisation
-
Claims Recovery Handler
2 weeks ago
Bexhill-on-Sea, United Kingdom Hastings Direct Full time**Hours**: Monday to Friday (full time) **Starting Salary**: £25,200 with clear progression opportunities We're looking for people with excellent customer service skills to join our Claims Recovery team. As a Claims Recovery Handler, you will be responsible for handling non-fault claims at the end of the journey and recovering costs via solicitors and third...
-
Experienced Claims Recovery Handler
1 week ago
Bexhill, United Kingdom Hastings Direct Full timeAs a Claims Recovery Handler, you will be responsible for handling specialised non standard and non-fault claims at the end of the journey and recovering costs via solicitors and third parties. It’s all about keeping the customers fully informed and working to close the claim for the customer to ensure their no claims discount isn’t affected. As well as...
-
Motor Claims Handler
2 weeks ago
Bexhill-on-Sea, United Kingdom Hastings Direct Full timeDue to growth, we have a number of exciting Claims Handler roles available. We will provide you with all the training, tools and support that you need to begin your career within Insurance and Claims. The ideal claims handler will have excellent customerservice skills, empathy, and the ability to identify the best possible solutions to support our customers....
-
Claims Handler- Recovery Negotiator
2 weeks ago
Bexhill, United Kingdom Hastings Direct Full timeLocation: Bexhill Contract: Hybrid - Working up to 4 days from home Hours: 37.5 Hours. Monday - Friday Salary: Starting at £26,500 with opportunity for progression. Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims...
-
Hybrid Claims Handler
1 week ago
Bexhill-on-Sea, United Kingdom Hastings Direct Full timeWe have a brand-new opportunity for Claims Handlers to come and join our Home Claims department. This area is experiencing excellent growth and development so has the benefit of long-term progression opportunities. You will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases and...
-
Recovery Claims Specialist
2 weeks ago
Bexhill-on-Sea, United Kingdom Hastings Direct Full timeA leading insurance provider in the UK is looking for a Recovery Negotiator to join their team in Bexhill-on-Sea. This role involves supporting the Recovery department by advancing claims and ensuring customer expectations are met. Ideal candidates will have strong administrative skills, excellent communication abilities, and a customer service background....
-
Customer Claims Case Handler
19 hours ago
Bexhill-on-Sea, United Kingdom Hastings Direct Full timeIt's all about the Customer in the Claims department! We are looking for someone with excellent customer service skills combined with some experience in insurance (claims would be a bonus!). We want someone who is passionate about service, who will listento our customers when they need us and lead them through the claims process. This role will be based at...
-
Property Claims Handler
4 days ago
Stoke-on-Trent ST, United Kingdom MPL Claims Management Full time £15,000 - £21,000 per yearProperty Claims Handler (Quality Assurance)About MPL Claims ManagementAt MPL Claims, we're passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims, Motor, Property, and Liability for both...
-
Home Claims Handler
23 hours ago
Bexhill, United Kingdom Hastings Direct Full timeHome Claims Handler Hours: 37.5 Hours per week, on a rotational basis including 2 in 4 weekends Salary: £27,750 Location: Bexhill Contract: Hybrid (1 Day in the office per week) Start Date: 16th of June Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and...
-
Claims Recovery Negotiator
1 week ago
Bexhill, United Kingdom Hastings Direct Full timeDon't miss out on this exciting opportunity within our Recoveries team. We are looking for a Claims Recovery Negotiator to join our Bexhill Office and take charge of non-fault claims. With a focus on keeping customers informed throughout the journey and ensuring their no claims discount remains intact, you'll be an integral part of our team. If you have...