Motor Claims Handler

2 weeks ago


BexhillonSea, United Kingdom Hastings Direct Full time

Due to growth, we have a number of exciting Claims Handler roles available. We will provide you with all the training, tools and support that you need to begin your career within Insurance and Claims. The ideal claims handler will have excellent customerservice skills, empathy, and the ability to identify the best possible solutions to support our customers. They will be comfortable learning and using IT systems and will want to continually develop and improve.

Due to growth, we have a number of exciting Claims Handler roles available - no experience necessary We will provide you with all the training, tools and support that you need to begin your career within Insurance and Claims. The ideal claims handler willhave excellent customer service skills, empathy, and the ability to identify the best possible solutions to support our customers. They will be comfortable learning and using IT systems and will want to continually develop and improve.
Our Claims department is made up of various claims handling teams who play a crucial role in supporting our customers. Where you start your journey with us will depend on your transferrable skills, knowledge, and experience.
Each of our claims handling roles offer you opportunities to progress. As your skills and experience grow with us so will your career & compensation. Hastings Direct are truly dedicated to our colleagues ongoing development.
You should be within a commutable distance of one of our offices (Bexhill or Leicester). We offer Hybrid working which usually requires 1 day per week in the office, with an option to do more based on your preferences.
**What will you be doing?**
- Communicating via telephone (inbound and outbound calls), written correspondence and webchat with customers to keep them updated and help resolve their claim
- Validating claims and policies
- Updating data on our in-house systems
- Effective planning of your day to maintain a pro-active approach to workload
- Working towards department and business targets
- Referring any suspected fraud cases to our Specialist Unit
- Investigating claims
- Payment processing

**Benefits for you**Generous starting salary £19,800 or up to £26,000 for experienced handlers
- Specialist training to help support and guide you through your claims journey
- Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance
- 33 days holiday per year, including Bank Holiday
- Pension match up to 10%
- Excellent Wellbeing programme
- High street discounts
- Flexible benefits (including holiday buy/sell, healthcare etc.)
- Discounted Hastings Direct products
- Plus a lot more that we'd love to bring to life with you



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