Property Claims Handler
1 week ago
Property Claims Handler (Quality Assurance)
About MPL Claims Management
At MPL Claims, we're passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims, Motor, Property, and Liability for both internal and external clients.
We're a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
This is a hybrid position that combines claims adjusting with technical auditing within our Property Claims function.
The primary focus of the role is to perform audits on claims handling activities undertaken by MPL Claims Handlers across various property schemes, covering both personal and commercial lines.
Key Responsibilities
- Conducting spot checks, monthly handler audits and leakage audits.
- Producing clear audit outcomes and reports.
- Identifying non-compliance and areas for improvement.
- Providing constructive feedback and recommending corrective actions.
- Analyse audit data to identify trends, patterns, or systemic issues, and present insights and recommendations to key stakeholders to drive quality improvement.
- Work closely with the Learning & Development team and Operational Managers to help design and deliver coaching and training programmes that enhance quality standards and technical capability.
- Ensure adherence to the MPL Quality Assurance Framework and contribute to its ongoing development and effectiveness.
- During periods of increased demand, you will support the operational team with case handling.
- While you won't maintain a dedicated caseload, you will assist peers by reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure claims are handled efficiently and fairly.
- Negotiate settlements and manage the claims lifecycle to resolution, maintaining clear communication with all parties throughout.
What We're Looking For
- Proven experience handling Property Claims (buildings and contents) up to £50,000.
- Experience handling Commercial Property Claims (preferred).
- Prior experience conducting audits within a claims or insurance environment.
- Proficiency with claims management software (advantageous).
- Excellent verbal and written communication skills for delivering audit findings and collaborating with teams.
- Strong attention to detail with the ability to identify inconsistencies and compliance gaps.
- Strong analytical and problem-solving abilities to assess data and drive improvements.
- Sound understanding of industry regulations, compliance standards, and best practices in claims management.
Job Types: Full-time, Permanent
Pay: Up to £36,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
-
Commercial Property Claims Handler
16 hours ago
Stoke-on-Trent, United Kingdom Davies Full time**Commercial Property Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **Salary £22,308** **#INDHP** You have dealt with Household claims and would now like to expand your horizon by dealing with commercial claims? Look no further! Davies is seeking a Commercial Property Claims Handler...
-
Remote Subsidence Claims Handler
2 weeks ago
Stoke-on-Trent, United Kingdom Davies Group Full timeRemote Subsidence Claims Handler - Stoke / Preston / Halifax / Southampton Davies Group are looking to recruit an experienced Subsidence Claims Handler to join our Property Claims team. As a Subsidence Claims Handler, you will undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders. Your...
-
Liability Claims Handler
13 hours ago
Stoke-on-Trent, United Kingdom Davies Group Full timeThe role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claims handling. **Duties and responsibilities**: - Liaison with Insurers, Policyholders and...
-
Claims Handler
16 hours ago
Stoke-on-Trent, United Kingdom Davies Full time**Claims Handler** **Hours**:35 hours per week, Monday - Friday **Our Opportunity**: Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major...
-
Claims Handler
15 hours ago
Stoke-on-Trent, United Kingdom Davies Group Full time**Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours per week** **Hybrid working after probation!** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent...
-
Claims Handler
1 week ago
Stoke-on-Trent, United Kingdom Davies Group Full time**Claims Handler (Escape of Water) - Stoke/Hybrid** 37.5 hours (5 days per week) Rotating shifts between 8am-8pm (Monday-Friday) and 9am-1pm (Saturdays) Late shifts 1 in every 5-9 weeks Davies are looking to recruit an experienced Claims Handler who is looking for that next step within their career! This role comes with great exposure into the world of...
-
Claims Handler
2 weeks ago
Stoke-on-Trent, United Kingdom Davies Group Full time**Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **12-month fixed-term contract, hybrid working after probation** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at...
-
Claims Handler
1 week ago
Stoke-on-Trent, United Kingdom Davies Full time**Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **Salary £22,308** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you...
-
Claims Handler
4 days ago
Stoke-on-Trent, United Kingdom Davies Group Full time**Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our...
-
Ftc Liability Claims Handler
16 hours ago
Stoke-on-Trent, United Kingdom Davies Group Full time**FTC Liability Claims Handler** **12-month fixed-term contract** **Fully remote** **37.5 hours per week** **#INDHP** Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Property team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property...
