Administration Lead

Admin/Communications Lead - Job description and person specification
**Job title**

Admin Lead

**Line manager**

Business Manager

**Accountable to**

Business Manager

**Hours per week**

37.5

**Job summary**

To be responsible for the efficient supervision of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice, dealing with issues on a daily basis.

Being the liaison for all communication vehicles for our patients & the community in which we work, looking for opportunities to improve.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team.

**Mission statement**

Hove Medical Centre is a long-established GP surgery that is committed to preserving and enhancing its reputation for providing good-quality medical services in a small, friendly environment.

**Generic responsibilities**

All staff at Hove Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion (ED&I)**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_,
- _Environmental Protection Act 1990_,
- _Environment Act 1995_,
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

Hove Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

**Induction**

At Hove Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

**Learning and development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed by the business manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform