Receptionist/administrator

Receptionist/Administartive Assistant

HOVE PART TIME - PERMANENT - IMMEDIATE START

The Role

Our Hove salon is recruiting for an experienced Receptionist who is naturally personable, warm and welcoming. An excellent communicator, you will be our front of house representative and the first port of call for our valued clients and visitors. You will be truly customer focused and will dedicate yourself to maintaining our first-class reputation in hair loss.

As our new Receptionist, you will also support our busy office team with general administrative tasks showing strong organisation skills and excellent time management. Full training will be provided on all relevant administrative processes, setting you up to succeed.

**Responsibilities**:

- Warmly greeting clients upon their arrival, consistently displaying courtesy & discretion
- Assisting the Office team with their workload, adopting a ‘nothing is too much trouble’ attitude
- Scheduling and confirming appointments via the salon CRM system, phone & e mail queries and salon WhatsApp, maintaining detailed and accurate client records
- Competently informing clients about all in house and web-based services, products and offers
- General office administration
- Accurate payment processing
- Stock control including regular stock counts, ordering and transfers

Skills/Experience
- Minimum 2 years receptionist experience essential
- Minimum 2 years’ experience in office administration essential
- Strong working knowledge of Microsoft Office, particularly Excel
- Experience within a hair or beauty salon desirable but not essential
- Delivers an outstanding first impression every time, is a positive and professional team player in every sense
- Strong organisational and time management skills; takes ownership of own workload
- A natural problem solver
- High standard of personal presentation
- An empathetic people person who instinctively calms a stressful situation
- Embraces a culture where we work ‘as a family’

Our Offer
- Starting salary £18,200 per annum
- Monday, Thursday & Friday 9 am to 5 pm, Tuesdays 9 am to 3 pm, totalling 28 hours per week
- Staff discount
- Company pension

After 6 months employment
- Discretionary, monthly targeted bonus scheme
- Company sick pay
- Employee Assistant Program dedicated to employee well-being
- Company social events
- Refer a Friend Scheme
- Cycle to work scheme
- 20 days holiday plus bank holidays (pro rata)
- Birthday off

Data protection statement:
The Company:
We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

**Job Types**: Part-time, Permanent

Pay: From £18,200.00 per year

Expected hours: 28 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Expected start date: 17/02/2025