Business Support Officer

2 days ago


Worcester, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full time

Support effective office management systems to ensure processes are efficient and robust. Provide administrative and project support to the Delegated Commissioning Team in the delivery of contractual and commissioning commitments/deadlines, effectively and to time. Communicate and engage with external and internal stakeholders which may require negotiation skills and understanding the needs/requirements and of other organisations, senior professionals and individuals. Update and maintain processes within relevant work areas, working with team members in the collection of information for performance reporting to relevant team projects.
Co-ordinate the arrangements of events, internally and externally, ensuring that all meetings and events are well co-ordinated, appropriate venue and hospitality arranged and meeting details communicated in advance. Coordinate agendas and papers for meetings, taking and transcribing notes to a high standard and in a timely manner, producing and updating an action log, and ensure actions are communicated to relevant parties and followed up to track progress. Deal with incoming correspondence for the designated work areas, both electronic and paper-based, responding or redirecting as appropriate, and ensuring that any urgent or important business is brought to the attention of the relevant person in good To coordinate work, ensure this is prioritised and delivered within agreed deadlines and targets; highlight any potential problems with forthcoming deadlines to the attention of the relevant service leads. Ensure confidentiality is always maintained in accordance with Information Governance regulations, including appropriate filing of documentation.
Promptly and accurately produce letters, memos, reports, tables, minutes, presentations and other documents, utilising excellent writing skills and a good understanding of local processes; copy and distribute correspondence/information as Manage paper and/or electronic filing system for the designated work area including confidential



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