Business Support Officer

At Herefordshire &Worcestershire Integrated Care Board (ICB), we have an exciting opportunity to join our team. We are looking for a full time experienced Business Support Officer to support our Delegated Commissioning Team.
The post holder will be required to work effectively to ensure that the team is supported to be organised in planning, coordinating and effectively delivering its work from an administrative perspective. The post holder is expected to have a good level of interpersonal skills as the role will involve liaising with Integrated Care System colleagues.
The Business Support Officer will be able to work on their own initiative and have a flexible approach to their work in order to deal with conflicting demands and deadlines. The post holder will support with diary management and forward planning in the team, co-ordinating planning to ensure key deadlines are met.
The position offers business support to the Delegated Commissioning Team, tasked with overseeing delegated functions such as General Practice Medical Services, Pharmacy, Ophthalmology, Dentistry, and Specialised Commissioning.
The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB, we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England. We are a dynamic, forward-looking organisation, offering a vibrant place to work.
We provide a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:
Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
Competitive NHS Pension Scheme
Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
Flexible working patterns to support individuals work-life balance.
Please note we operate a 3-month probationary period for new appointments
Support effective office management systems to ensure processes are efficient and robust.
Provide administrative and project support to the Delegated Commissioning Team in the delivery of contractual and commissioning commitments/deadlines, effectively and to time.
Communicate and engage with external and internal stakeholders which may require negotiation skills and understanding the needs/requirements and of other organisations, senior professionals and individuals.
Update and maintain processes within relevant work areas, working with team members in the collection of information for performance reporting to relevant team projects.
On direction research areas of good practice and collate information to support the work of the team.
Be highly organised, effective and resilient, with the ability to solve problems and use initiative, working with mínimal supervision.
Support meetings in the capacity of organizing, preparing (whether digitally or face to face), collating papers, taking action notes where required.
Co-ordinate the arrangements of events, internally and externally, ensuring that all meetings and events are well co-ordinated, appropriate venue and hospitality arranged and meeting details communicated in advance.
Coordinate agendas and papers for meetings, taking and transcribing notes to a high standard and in a timely manner, producing and updating an action log, and ensure actions are communicated to relevant parties and followed up to track progress.
Deal with incoming correspondence for the designated work areas, both electronic and paper-based, responding or redirecting as appropriate, and ensuring that any urgent or important business is brought to the attention of the relevant person in good
To coordinate work, ensure this is prioritised and delivered within agreed deadlines and targets; highlight any potential problems with forthcoming deadlines to the attention of the relevant service leads.
Ensure confidentiality is always maintained in accordance with Information Governance regulations, including appropriate filing of documentation.
Promptly and accurately produce letters, memos, reports, tables, minutes, presentations and other documents, utilising excellent writing skills and a good understanding of local processes; copy and distribute correspondence/information as
Manage paper and/or electronic filing system for the designated work area including confidential