Customer Service Ooh Agent

2 weeks ago

Manchester, United Kingdom Mears Group Full time

Annual salary: up to £22,522.50

Customer Service OOH Agent

Manchester
- Full Time, 1 year FTC Role._
- Salary up to £22,522.50_

Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for an Out of Hours Customer Service OOH Agent to join our rapidly expanding team.

About the Role:
We are looking for an experienced Customer Service Agent to join a highly motivated and skilled team who deliver a first-class service to our customers and clients. You will be taking calls from customers on the Asylum and Mears Living contract. After training, the option for hybrid working may become available.

You’ll ideally have or be willing to work towards the following:

- Great Interpersonal Skills
- The drive to take ownership of an issue and see it through to an appropriate resolution.
- Able to work to targets and deadlines.
- Being able to cope with the workload expected in a fast-paced environment.
- Genuinely wanting to connect with people.
- Leading by example.
- Problem solving.
- Working in-line with business policies and procedures

Role Criteria
- IT Literate, able to use Microsoft Word, Excel and Outlook
- Substantial experience within a customer service environment
- Good Written and spoken communicator
- A genuine desire to help people
- Ensuring the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements.Working Hours

37.5 hours a week, 2-week rotation.
- Week 1: Monday-Friday (weekend off)
- Week 2: Monday-Wednesday (Thursday & Friday off) work the weekend (4pm-12am)

A great opportunity for those who might have commitments during normal office hours such as education, school runs, appointments etc.

Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

  • Customer Service Ooh Agent

    1 week ago

    Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £25,618.32 Customer Service OOH Agent - Night Shift Manchester - Ardwick (M12) - Full Time, Permanent Contract_ - Customer Service OOH Agent:_ - _ Hours - 40 per week (based on 4-on and 4-off rotation)_ - _ Salary - £25,618.32_ ‘Do you want to work for one of the UK’s leading housing and care service providers? Are you somebody...

  • Customer Service Ooh Agent

    2 weeks ago

    Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £23,891.92 Customer Service OOH Agent Manchester - Ardwick (M12) Full Time, Permanent Contract, 37.5 hours per week - Salary - £22,972.95_ Working Hours & Site Details: Customer Services OOH Agent - 37.5 hours a week, Evening and Weekends, 2-week rotation - A great opportunity for those who might have commitments during normal...

  • Customer Service Ooh Agent

    4 days ago

    Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £19,500.00 Customer Service OOH Agent - Full Time - Permanent - £19,500.00 - 37.5 hours_ Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for...

  • Customer Service Ooh Agent

    2 weeks ago

    Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £19,500.00 Customer Service OOH Agent - Full Time - Permanent - £19,500.00_ Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for an Out of...

  • Customer Service Agent

    2 days ago

    Manchester, United Kingdom Coople (UK) Ltd Full time

    **Inbound Customer Service Agent - work from home opportunity - many benefits** We have an exciting full-time, permanent opportunity to work as an Inbound Customer Service Agent in Manchester! All training is provided and paid for. We are recruiting on behalf of our client, a global leading provider of business process solutions. This Inbound Customer...

  • Remote Customer Service/Sales Representative

    1 week ago

    Manchester, United Kingdom Agent Alliance Full time

    Career Opportunities with A gent Alliance Careers with Agent Alliance Current job opportunities are posted here as they become available. Our representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers. Their role is to consult with the family, explain...

  • Customer Service Agent

    4 days ago

    Manchester, United Kingdom Jobwise Ltd Full time

    **How does working in a Customer Service position thats not like an average call centre advisor role? Its being part of a fun environment with a supportive management team who invest in you and recognise hard work.** **With flexible shifts AND options for overtime to boost your income... Whats not to LOVE? I am looking to recruit a bubbly and ambitious...

  • Customer Services Agent

    12 hours ago

    Manchester, United Kingdom Coburg Banks Full time

    Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions....

  • Customer Service Agent

    4 days ago

    Manchester, United Kingdom Pertemps Network Group Full time

    **Customer Service Agent**: - V201114867 Applicants **£30,000 Per Annum** - Full Time**Permanent** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre. A leading blue chip company is seeking a dedicated...

  • Customer Service Agent

    4 days ago

    Manchester, United Kingdom AL Solutions Full time

    Are you a dedicated and customer-focused professional looking for a rewarding career opportunity? Join our dynamic customer service team as a Customer Service Agent. In this role, you will play a crucial role in providing exceptional customer service by handling both inbound and outbound calls from our valued clients. As a Customer Service Agent, your...