Diary Coordinator

1 week ago

Gillingham, United Kingdom Senseco Systems Limited Full time

The Diary Coordinator is responsible for managing the diary for all call outs, remedials and maintenance visits across the service department; ensuring work is planned by priority and is logístically and financially correct.

**_ Key responsibilities of the Diary Coordinator:_**
- Reporting to the Service Team Manager and Management Team your duties will be varied and will include but not be limited to the following:

- Scheduling new and renewed maintenance contracts
- Ensure the diary is scheduled and any cancellations are actioned and resolved.
- Managing any diary changes or last minute cancellations
- Liaising with engineers regarding overtime availability
- Checking Service Department schedules for the day ahead
- Utilising engineers skill sets for the relevant jobs
- Optimise available engineering resource to maintain and improve operational effectiveness
- Scheduling engineers appointments and supporting with day to day engineering requirements
- Work closely with the Engineering Management Team, Account Managers and Service Account Coordinators for the delivery of works within KPI deadlines for service visits and remedial works
- Ensure that communication is maintained throughout the business with a view to cost saving use of labour is maximised and make efficiencies to ensure revenues and margins are maximised
- To learn the roles within and be prepared to provide assistance to the Service Support Team
- Be professional and customer centric at all times.
- Work with and support department targets set by Service Team manager, support the service team in processing jobs to ensure department figures are met to successfully pursue all set targets.

**_ Competencies of the Diary Coordinator:_**
- Computer literate
- Good written, oral numerical skills
- Excellent telephone manner
- Excellent organisational skills

**_Skills of the Diary Coordinator:_**
- Proven history of success within a customer service environment
- Good understanding of Microsoft Office programmes
- Ability to understand matters of a financial nature (including budgeting)
- Ability and desire to learn the legal and regulatory compliance for the fire industry
- Competency Level_ :2

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