Intermediate Administration Services Officer

Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?

Are you able to deal with confidential and sensitive information in a timely manner.

If you answered yes, we’ve got the perfect role for you

The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries.

To deal effectively with internal and external enquiries, demonstrating excellent communication and customer care

To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to

Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary

To be able to manage a range of data to enable the service to operate effectively

Prepare reports and letters in relation to patient care

Produce performance monitoring reports as required

Single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.

We encourage staff to get involved in exploring new ways of working and service development.

We’ll provide well established, in-service training, one-to-one supervision, and appraisals with regular support.

You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

The small print

We will offer you the choice of two pension schemes; the NHS Pension scheme and our Scottish Widows group personal pension.

MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Communication and relationship skills

Deal effectively with internal and external enquiries demonstrating excellent communication and customer care

Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding

Build relationships with the wider team to encourage a cohesive approach to patient care.

Knowledge, training and experience

Educated to A’ Level standard or equivalent

Experience of a range of office procedures

NVQ3 in business administration / customer care or equivalent

RSA Stage 3 or equivalent

ECDL advanced desirable

Accurate and timely copy/audio typing

Knowledge and understanding of concerns that may be reported to you that require further escalation.

Analytical and judgement skills

Make judgements involving facts/situations sometimes requiring analysis of inform-ation

Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff/ patients

Make appropriate referrals to other services within and outside of the organisation.

Planning and organisational skills

Organise and allocate work, tasks or activities

Manage diaries, plan meetings, rotas and schedules

Work flexibly to maintain cover within the service / organisation

Produce and maintain effective systems to ensure the service operates efficiently eg: planning appointments, patient transport

Manage shift allocation to ensure appropriate level of cover in achieved.

Physical skills

Advanced keyboard skills for regular use of computer systems

Use office equipment

Responsibility for patient / client care

Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means

To have the ability to recognise when patient’s care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel valued

To ensure patients’ dignity, privacy and confidentiality is maintained at all times

To escalate any issues regarding patient care, safeguarding or complaints

To reports incidents timely and escalate as appropriate.

Responsibility for policy and service development implementation

Responsible for ensuring that organisational policies and procedures are adhered to and implemented

Contributes to changes and updates of polices / pro